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Inputs
The resources, raw materials, clients, and staff that go into a program.
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Program Process
The complete treatment or service delivered by the program.
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Outputs
The services delivered or the new products produced by the program process.
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Outcomes
The impact of the program process on the cases processed.
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Feedback
Information about service delivery system outputs, outcomes, or operations that is available to any program input.
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Stakeholders
Individuals and groups who have some basis of concern with the program.
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Needs Assessment
A type of evaluation research that attempts to determine the needs of some population that might be met with a social program.
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Evaluability Assessment
A type of evaluation research conducted to determine whether it is feasible to evaluate a program's effects within the available time and resources.
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Process Evaluation
Evaluation research that investigates the process of service delivery.
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Formative Evaluation
Process evaluation that is used to shape and refine program operations.
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Impact Evaluation (or Analysis) aka Summative Evaluation
Analysis of the extent to which a treatment or other service has an effect.
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Efficiency Analysis
A type of evaluation reserach that compares program costs with program effects. It can be either a cost-benefit analysis or a cost-effectiveness analysis.
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Cost-benefit Analysis
A type of evaluation research that compares program costs with the economic value of program benefits.
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Cost-effectiveness Analysis
A type of evaluation research that compares program costs with actual program outcomes.
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Black Box Evaluation
This type of evaluation occurs when an evaluation of program outcomes ignores, and does not identify, the process by which the program produced the effect.
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Program Theory
A descriptive or prescriptive model of how a program operates and produces effects.
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Theory-driven Evaluation
A program evaluation that is guided by a theory that specifies the process by which the program has an effect.
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Stakeholder Approach aka Responsive Evaluation
An orientation to evaluation research that expects researchers to be responsive primarily to the people involved with the program.
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Social Science Approach
An orientation to evaluation research that expects researchers to emphasize the importance of researcher expertise and maintenance of autonomy from program stakeholders.
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Integrative Approach
An orientation to evaluation research that expects researchers to respond to the concerns of people involved with the program -- stakeholders -- as well as to the standards and goals of the social scientific community.
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