Chapter 6: Values, Attitudes, Job Satisfaction

  1. Schwartz's Value Theory (10)
    • -values are motivational b/c they "represent broad goals that apply across contexts and time.
    • -Power, Achievement, Herdonism, Stimulation, Self-direction, universalism, benevolence, tradition, conformity, security
  2. 1) Power
    social status and prestige, control or dominance over ppl and resources (social power, authority, wealth)
  3. 2) Achievement
    Personal success through demonstrating competence according to social standards (success, capable, ambitious)
  4. 3) Herdonism
    Pleasure and sensuous gratification for oneself (pleasure, enjoying life)
  5. 4) Stimulation
    Excitement, novelty, and challenge in life
  6. 5) Self-Direction
    Independent thought and action choosing, creating, exploring (creativity, freedom, curious, set own goals)
  7. 6) Universalism
    understanding, appreciation, tolerance and protection of the welfare of all ppl and of nature (broad-minded, wisdom, equality, world at peace, world of beauty, unity)
  8. 7) Benevolence
    Preservation and enhancement of the welfare of ppl with whom one is in frequent personal contact (helpful, honest, forgiving, loyal, responsible)
  9. 8) Tradition
    Respect, commitment, and acceptance of the customs and ideas that tradition culture or religion provides the self (humble, accepting my portion of life, devout)
  10. 9) Conformity
    Restraint of actions, inclinations, and impulses likely to upset or harm others and violate social expectations or norms (politeness, obedient, self discipline, honoring parents and elders)
  11. 10) Security
    Safety, harmony, and stability of society, of relationships, and of self. (family security, national security, social order, clean, reciprocation of favors)
  12. Attitude
    Learned predisposition toward a given object
  13. 3 Factors for Middle Age Attitude Stability
    • 1) greater personal certainty
    • 2) perceived abundance of knowledge
    • 3) need for strong attitudes
    • *notion that general attitudes become less likely to change as person ages was rejected*
  14. Affective Component
    The feelings or emotions one has about an object or situation
  15. Cognitive Component
    The beliefs or ideas one has about an object or situation
  16. Behavioral Component
    How one intends to act or behave toward someone or something
  17. Cognitive Dissonance
    Psychological discomfort experienced when attitudes and behavior are inconsistent
  18. Methods to Reduce Cognitive Dissonance (3)
    • 1) Change your attitude or behavior or both (simplest solution)
    • 2) Belittle the importance of the inconsistent behavior
    • 3) Find consonant elements that outweigh dissonant ones
  19. Ajzen's Theory of Planned Behavior
    - developed and refined a model focusing on intentions as the key link between attitudes and planned behavior
  20. Ajzen's Determinants of Intention (3)
    • 1) Attitude toward the behavior: favorable/unfavorable evaluation of behavior in question.
    • 2)Subjective Norm: refers to perceived social pressure to/not to perform behavior.
    • 3)Perceived behavioral control: perceived ease/difficulty of performing behavior.
    • *diagram shows all lead to intention then behavior*
  21. Organizational Commitment (diagram on 164)
    extent to which an individual identifies with an organization and its goals
  22. Psychological Contract
    An individual's perception about the terms and conditions of a reciprocal exchange with another party.
  23. Increasing Employee Commitment (3)
    • 1)hiring ppl whose values are consistent w/ orgs.
    • 2)offering employees variety of benefits
    • 3)ensuring mgmt. does not breach psychological contracts to increase level of trust
  24. Employee Engagement
    Extent to which employees give it their all at work
  25. Job Satisfaction
    An affective or emotional response to one's job
  26. Met Expectations
    Extent to which one receives what he or she expects from a job
  27. Value Attainment
    Extent to which a job allows fulfillment of one's work values
  28. Organizational Citizenship Behaviors (OCB's)
    • Employee behaviors that exceed work-role requirements
    • -read section pg. 171
  29. Withdrawal Cognitions
    Overall thoughts and feelings about quitting a job
  30. Counterproductive Work Behaviors (CWBs)
    Types of behavior that harm employees and the organization as a whole
Card Set
Chapter 6: Values, Attitudes, Job Satisfaction