Chapter 6: Values, Attitudes, Job Satisfaction

• -values are motivational b/c they "represent broad goals that apply across contexts and time.
• -Power, Achievement, Herdonism, Stimulation, Self-direction, universalism, benevolence, tradition, conformity, security

social status and prestige, control or dominance over ppl and resources (social power, authority, wealth)

Personal success through demonstrating competence according to social standards (success, capable, ambitious)

Pleasure and sensuous gratification for oneself (pleasure, enjoying life)

Excitement, novelty, and challenge in life

Independent thought and action choosing, creating, exploring (creativity, freedom, curious, set own goals)

understanding, appreciation, tolerance and protection of the welfare of all ppl and of nature (broad-minded, wisdom, equality, world at peace, world of beauty, unity)

Preservation and enhancement of the welfare of ppl with whom one is in frequent personal contact (helpful, honest, forgiving, loyal, responsible)

Respect, commitment, and acceptance of the customs and ideas that tradition culture or religion provides the self (humble, accepting my portion of life, devout)

Restraint of actions, inclinations, and impulses likely to upset or harm others and violate social expectations or norms (politeness, obedient, self discipline, honoring parents and elders)

Safety, harmony, and stability of society, of relationships, and of self. (family security, national security, social order, clean, reciprocation of favors)

Learned predisposition toward a given object

• 1) greater personal certainty
• 2) perceived abundance of knowledge
• 3) need for strong attitudes
• *notion that general attitudes become less likely to change as person ages was rejected*

The feelings or emotions one has about an object or situation

The beliefs or ideas one has about an object or situation

How one intends to act or behave toward someone or something

Psychological discomfort experienced when attitudes and behavior are inconsistent

• 1) Change your attitude or behavior or both (simplest solution)
• 2) Belittle the importance of the inconsistent behavior
• 3) Find consonant elements that outweigh dissonant ones

- developed and refined a model focusing on intentions as the key link between attitudes and planned behavior

• 1) Attitude toward the behavior: favorable/unfavorable evaluation of behavior in question.
• 2)Subjective Norm: refers to perceived social pressure to/not to perform behavior.
• 3)Perceived behavioral control: perceived ease/difficulty of performing behavior.
• *diagram shows all lead to intention then behavior*

extent to which an individual identifies with an organization and its goals

An individual's perception about the terms and conditions of a reciprocal exchange with another party.

• 1)hiring ppl whose values are consistent w/ orgs.
• 2)offering employees variety of benefits
• 3)ensuring mgmt. does not breach psychological contracts to increase level of trust

Extent to which employees give it their all at work

An affective or emotional response to one's job

Extent to which one receives what he or she expects from a job

Extent to which a job allows fulfillment of one's work values

• Employee behaviors that exceed work-role requirements
• -read section pg. 171

Overall thoughts and feelings about quitting a job

Types of behavior that harm employees and the organization as a whole