Chapter 2 Managing Diversity

unwanted sexual attention that creates an adverse or hostile work environment

the host of individual differences that make people different and similar to each other

• 1)Organizational
• 2)External (income, religion, marital)
• 3)Internal (age, gender)
• 4)Personality

occurs when employment decisions are based on factors that are not job related

focuses on achieving equality of opportunity in an organization

creating organizational changes that enable all people to perform up to their maximum potential

statistical profiles of adult workers

invisible barrier blocking women and minorities from top management positions

similarity leads to liking and attraction

diversity leads to better task-relevant processes and decision-making

hypothetical dividing line that splits groups into demographically based subgroups

employees' aggregate perceptions about an organizations policies, practices, and procedures pertaining to diversity

• 1) Include/Exclude
• 2)Deny
• 3)Assimilate
• 4)Suppress
• 5)Isolate
• 6)Tolerate
• 7)Build Relationships
• 8)Foster Mutual Adaptation