Chapter 2 Managing Diversity

  1. Sexual Harassment
    unwanted sexual attention that creates an adverse or hostile work environment
  2. Diversity
    the host of individual differences that make people different and similar to each other
  3. 4 Layers of Diversity
    • 1)Organizational
    • 2)External (income, religion, marital)
    • 3)Internal (age, gender)
    • 4)Personality
  4. Discrimination
    occurs when employment decisions are based on factors that are not job related
  5. Affirmative Action
    focuses on achieving equality of opportunity in an organization
  6. Managing Diversity
    creating organizational changes that enable all people to perform up to their maximum potential
  7. Workforce Demographics
    statistical profiles of adult workers
  8. Glass Ceiling
    invisible barrier blocking women and minorities from top management positions
  9. Social Categorization Theory
    similarity leads to liking and attraction
  10. Information/Decision-Making Theory
    diversity leads to better task-relevant processes and decision-making
  11. Demographic Fault Line
    hypothetical dividing line that splits groups into demographically based subgroups
  12. Diversity Climate
    employees' aggregate perceptions about an organizations policies, practices, and procedures pertaining to diversity
  13. Roosevelt Jrs. Action Options (8)
    • 1) Include/Exclude
    • 2)Deny
    • 3)Assimilate
    • 4)Suppress
    • 5)Isolate
    • 6)Tolerate
    • 7)Build Relationships
    • 8)Foster Mutual Adaptation
Card Set
Chapter 2 Managing Diversity