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The evoking of a shared or common meaning in another person
Communication
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Communication between two or more people in an organization
Interpersonal Communication
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The person sending a message
Communicator
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The person receiving the message
Receiver
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A window through which one interacts with others. It influences the quality, accuracy, and clarity of the communication
Perceptual Screen
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The thoughts and feelings that the communicator is attempting to evoke in the receiver
Message
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Information fed back that completes two-way communication.
Feedback
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The words, their pronunciations, and the methods of combining them used and understood by a group of people
Language
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Uninterpreted and unanalyzed facts.
Data
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Data that have been interpreted, analyzed, and have meaning to some user.
Information
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The ability of a medium to convey meaning to a receiver
Richness
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Carefully listening to a message and immediately repeating it back to the speaker.
Reflective Listening
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An interactive form of communication in which there is an exchange of thoughts, feelings, or both.
Two-Way Communication
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Communication in which a person sends a message to another person and no feedback, questions, or interaction follow.
One-Way Communication
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Factors that distort, disrupt, or even halt successful communication.
Barriers to Communication
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Openings that break down communication barriers.
Gateways to Communications
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Messages that are aggressive, malevolent, passive, or withdrawn
Defensive Communication
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Messages that are assertive, direct, and powerful
Nondefensive Communication
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All elements of communication that do not involve words or language
Nonverbal Communication
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The study of an individual's perception and use of space
Proxemics
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Bands of concentric space radiating outward from the body
Territorial Space
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The study of movement and posture
Kinesics
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Loneliness and social isolation resulting from the absence of heart-felt communication in relationships
Communicative Disease
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An extensive category of new developments in interpersonal communication that allow fast, even immediate, access to information
Information Communication Technology (ICT)
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Two or more people with common interests, objectives, and continuing interaction
Group
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A work group with complementary skills who are committed to a common mission, performance goals, and approach for which they hold themselves mutually accountable
Work Team
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Joint action by a team of people in which individual interests are subordinated to team unity
Teamwork
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Emotional and psychological closeness to other team or group members
Psychological Intimacy
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Closeness achieved through tasks and activities
Integrated Involvement
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The standards that a work group uses to evaluate the behavior of its members
Norms of Behavior
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The "interpersonal glue" that makes members of a group stick together
Group Cohesion
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The failure of a group member to contribute personal time, effort, thoughts, or other resources to the group
Social Loafing
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A social process in which individual group members lose self-awareness and its accompanying sense of accountability, inhibition, and responsibility for individual behavior
Loss of Individuality
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The set of authority and task relationship among a group's members
Status Structure
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An activity directly related to the effective completion of a team's work
Task Function
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An activity essential to effective satisfying interpersonal relationships with a team or group
Maintenance Function
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A team that makes decisions that were once reserved for managers
Self-Managed Team
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A top-level executive team in an organization
Upper Echelon
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