52B Exam III-communication

  1. why is assertiveness important?
    • to be organized
    • ready to care for increasing #s of pts
    • effective client advocating
    • delegating
    • deal with pts anxiety
    • keep personal life intact
  2. what is aggressive communication?
    • demanding, angry, cold, intimidating, putting-down, condescending, sarcastic, bullying
    • failure to considder the rights of others by being averbearing
    • defent one's own rights by violating those of others
    • dishonest expression of feelings
    • hinders interpersonal relationships
    • achieving goals at other people's expense
    • invades personal space
  3. what is Proxemix?
    the study of proximity, people's "personal space"

    • 0-18 inches = intimate space
    • 18-40 inches = personal space
    • 4-12 feet = socail space
    • 12 feet = public space
  4. what is non assertive communication?
    • failure to exercise one's rights by surrendering to others
    • seek to please at their own expense
    • apologetic
    • hide own feelings
    • trusts others before self
    • don't get what they want
    • avoids conflict
    • can't implament plans
    • builds dependancy relationships
  5. what is assertive communication?
    • it is honest, direct, accurately expressed feelings, beliefs, ideas, and opinions.
    • expressive, goal directed, and self enhancing
    • doesn't always have to win
    • operates from own choice
    • trusts self and others
    • action oriented
    • does not deny rights of others
    • direct eye contact with occasional loos away
    • negotiates, bargins, trades off, and compromises
  6. what does "partially style" mean? and what type of communication does this?
    adding inflection to communication. done in assertive communication
  7. explain the use of silence
    • silence is not the absence of communication
    • can provide time to reflect for both parties
    • worthwhile as long as it has a persope and does not frighten the pt (ex: "the silent treatment")
  8. what is passive-agressive communication?
    • indirect aggressive behavior that is dishonest
    • uses manipulation instead of assertiveness
    • undermines others by expressing the opposite of what they feel
    • usually critical and sarcastic
  9. three signs that you want to say no
    • 1. hesitation
    • 2. feeling cornered
    • 3. waiting to make a commitment
  10. how do you say no?
    • 1. assess if the person's request is reasonable
    • 2. use your right to ask for more information
    • 3. practice saying no
    • 4. learn to say no without apologizing
Card Set
52B Exam III-communication
52B Exam III-communication