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why is assertiveness important?
- to be organized
- ready to care for increasing #s of pts
- effective client advocating
- delegating
- deal with pts anxiety
- keep personal life intact
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what is aggressive communication?
- demanding, angry, cold, intimidating, putting-down, condescending, sarcastic, bullying
- failure to considder the rights of others by being averbearing
- defent one's own rights by violating those of others
- dishonest expression of feelings
- hinders interpersonal relationships
- achieving goals at other people's expense
- invades personal space
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what is Proxemix?
the study of proximity, people's "personal space"
- 0-18 inches = intimate space
- 18-40 inches = personal space
- 4-12 feet = socail space
- 12 feet = public space
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what is non assertive communication?
- failure to exercise one's rights by surrendering to others
- seek to please at their own expense
- apologetic
- hide own feelings
- trusts others before self
- don't get what they want
- avoids conflict
- can't implament plans
- builds dependancy relationships
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what is assertive communication?
- it is honest, direct, accurately expressed feelings, beliefs, ideas, and opinions.
- expressive, goal directed, and self enhancing
- doesn't always have to win
- operates from own choice
- trusts self and others
- action oriented
- does not deny rights of others
- direct eye contact with occasional loos away
- negotiates, bargins, trades off, and compromises
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what does "partially style" mean? and what type of communication does this?
adding inflection to communication. done in assertive communication
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explain the use of silence
- silence is not the absence of communication
- can provide time to reflect for both parties
- worthwhile as long as it has a persope and does not frighten the pt (ex: "the silent treatment")
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what is passive-agressive communication?
- indirect aggressive behavior that is dishonest
- uses manipulation instead of assertiveness
- undermines others by expressing the opposite of what they feel
- usually critical and sarcastic
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three signs that you want to say no
- 1. hesitation
- 2. feeling cornered
- 3. waiting to make a commitment
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how do you say no?
- 1. assess if the person's request is reasonable
- 2. use your right to ask for more information
- 3. practice saying no
- 4. learn to say no without apologizing
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