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Attitudes
Evaluative statements or judgments concerning objects, people, or events
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Cognitive component
The opinion or belief segment of an attitude
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Affective component
The emotional or feeling segment of an attitude
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Behavioral component
An intention to behave in a certain way toward someone or something
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Cognitive dissonance
Any incompatibility between two or more attitudes or between behavior and attitudes
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Job satisfaction
A positive feeling about one’s job resulting from an evaluation of its characteristics
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Job involvement
The degree to which a person identifies with a job, actively participates in it, and considers performance important to self-worth
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Psychological empowerment
Employees’ belief in the degree to which they affect their work environment, their competence, the meaningfulness of their job, and their perceived autonomy in their work
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Organizational commitment
The degree to which an employee identifies with a particular org and its goals and wishes to maintain membership in the org
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Perceived organizational support (POS)
The degree to which employees believe an organization values their contribution and care about their well-being
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Employee engagement
An individual’s involvement with, satisfaction with, and enthusiasm for the work he or she does
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Core self-evaluations
Bottom-line conclusions individuals have about their capabilities, competence, and worth as a person
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Exit
Dissatisfaction expressed through behavior directed toward leaving the org
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Voice
Dissatisfaction expressed through active and constructive attempts to improve conditions
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Loyalty
Dissatisfaction expressed by passively waiting for conditions to improve
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Neglect
Dissatisfaction expressed through allowing conditions to worsen
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Emotional intelligence (EI)
The ability to detect and to manage emotional cues and information
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