Foundations of Management - Chapter 13: Teams and Teamwork

A collection of people who regularly interact to pursue common goals

The process of people actively working together to accomplish common goals

The tendency of some people to avoid responsibility by "free-riding" in groups

A formal team designated to work on a special task on a continuing basis

Members come from different functional units

They meet on a regular basis to use its talents to help solve problems and achieve continuous improvement

A team of employees who meet periodically to discuss ways of improving work quality

Members who work together and solve problems through computer based interactions

Members who have the authority to make decisions about how they share and complete their work

They achieve high levels of both task performance and membership satisfaction

The way team members work together to accomplish tasks

• Forming
• Storming
• Norming
• Performing
• Adjourning

The initial entry of individual members into a team

It's a stage of high emotions when everyone begins to understand one another, possibly forming cliques and sub groups based on decisions and opinions

Total integration in which team m embers are able to deal in creative ways with both complex tasks and any interpersonal conflicts

Teams prepare to disband

A behavior, rule or standard expected to be followed by team members

The degree to which members are attracted to and motivated to remain part of a team

An action by a team member that contributes to the group's performance purpose

An action taken by a team member that supports the emotional life of the group

When communication flows only between individual members and a hub or center point

When members communicate directly with one another

When one idea after another is suggested without any discussion taking place

The leader makes the decisions for the team

Two or three people can dominate the team into making a mutually agreeable decision

Polling or voting to make a decision

• One alternative is favored over the others and others agree to support it
• Not unanimous

Everyone agrees to the same decision

No

A tendency for highly cohesive teams to lose their evaluative capabilities

A sequence of collaborative activities to gather and analyze data on a team and make  changes to increase its effectiveness

• Problem awareness
• Data gathering
• Data analysis and diagnosis
• Action planning
• Action implementation
• Evaluation

• Establish a clear vision of the future
• Create change
• Unleash talent