Managment test 1 Section 1 Vocab

  1. organizational effectivness
    is the degree to which the organization achieves a stated goal or succeeds in accomplaishing what it tries to do
  2. organizational efficiency 
    refers to the amount of resources used to achieve an organizational goal. is based on how much raw material,money and people are necessary for producing revenue.
  3. organization
    is a social entity that is goal directed and delibertly structured.
  4. management 
    is the attainment of organizational goals in an effective and efficient manner through planning, organizing, leading and controlling organizational resources.
  5. managers fail because
    they show stress durring stressfull times 

    the manager has poor poor communication skills and poor interpersonal skills
  6. specialist vs managers
    • specialist get things done on their ow 
    • perform specific task
    • work as an individual 
    • works primarily indepently

    • Managers 
    • cordinates and diverse task
    • gets things done through others
    • builds networks
    • works in highly interdependently
  7. interim managers or contingent managers
    are managers who do not work with just one group but rather are set in to work on certain tasks or projects.

    this manager usually has a specific skill that will help the organization achieve its goal
  8. Customer relationship management systems
    This system utilizes latest technology to keep in close touch with customers and collect and manage large amounts of customer data.

    this information can help employees and managers offer superior customer service 

    think ** pandora,
  9. Outsourcing
    Information technology growth has allowed companies to outsource 

    which is a means of contracting out selected functions or activites to other organizations that can do the work more cost effeciently

    think india - customer service call in program
Card Set
Managment test 1 Section 1 Vocab
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