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The Contemporary Workplace
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Intellectual capital
The collective brain power or shared knowledge of a workforce.
Knowledge worker
Some whose knowledge is an important asset to employers.
Glass ceiling effect
The invisible barrier limiting the advancement of women & minority groups.
Organisation
A collection of people working together with a division of labour to achieve a common purpose.
Open system
Transforming resource inputs from the environment into product or service outputs.
Performance effectiveness
An output measure of task or goal accomplishment.
Performance efficiency
A measure of resource cost associated with goal accomplishment.
Changing nature of organisations - 8 changes
Technology
Demise of 'command and control'
Focus on speed
Embrace of networking
Empowerment
Teamwork
New workforce expectations
Concern for work-life balance
Top managers
Guide the performance of an organisation as a whole.
Middle managers
Oversee work of large departments or divisions.
Line managers
Directly contribute to the production of the organisations basic goods and services.
Staff managers
Use special technical expertise to advise and support line workers.
Administrators
Managers who work in public or not-for-profit organisations.
Management
The process of planning, organising, leading and controlling the use of resources to accomplish performance goals.
Henry Mintzberg framework - 3 roles
Interpersonal roles
Informational roles
Decisional roles
Agenda setting
Developing action priorities that include goals and plans that span long and short time frames.
Robert L Katz - 3 essential management skills
Technical skills
Human skills
Conceptual skills
Conceptual skills
The ability to think analytically and achieve intergrative problem solving.
Robert Katz - essential management skill.
More important for top managers.
Human skills
The ability to work well in cooperation with other people.
Robert Katz - essential management skill.
Important across all levels of management.
Technical skills
The ability to apply expertise and perform a special task with proficiency.
Robert Katz - essential management skill.
More important for lower level managers.
Author
Kat53
ID
192745
Card Set
The Contemporary Workplace
Description
115.108 - Chapter 1
Updated
2013-01-14T09:33:13Z
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