A breakdown in communication is an inevitable consequence of
an inablikty to properly interpret what is said
Interpersonal communication exists at every level of any organization, but is most prevalent at the
operational level
According to more and miller, at the very least, communication is the lifeblood of the organization because
it is the process that ties the whole organization together
In order for communication to be effective, it must be
reinforced throughout repetition
One study of first line supervisors cited in the text showed that they spend the least amount of their communication time communicating with
citizens
A successful communicator is one who
is not concerned about personal self esteem
The sender of the information determines the relevance and importance of the information, which is known as
gatekeeping
Because of __ the first line supervisor is in the position of controlling the amount and the nature of information that enters the information system
channeling
The first line supervisor must be concerned about the ___ as it can prove to be more meaningful than the ____
context, content
According to more and miller first line supervisors spend ____percent of their communication time communicating with officers they supervise
55
When the sender communicates without expecting or receiving feedback from the recipient, he or she is demonstrating
one way communication
one way communication is preferable when
compliance is imperative
two way communication requires less planning due to
the opportunity for feedback and ability to clarify the issues
Advantages of two way communication may include
improved accuracy and greater understanding
There are a number of ways of overcoming communications barriers, including all but which of the following
Use of one way communication to reduce the noise created by dicussion
The foundation for real two way communication occurs when subordinates accept a supervisor as someone who
supports and assists
In a real working realationship where there is true commitment form subordinates there will be
genuine acceptance of each other
A supervisor should treat each officer as a member of a team by
stressing strengths
A supervisor must convey to each employee
that
A supervisor must convey to each employee that
he or she is willing to accept a certain degree of risk because the positive results usually exceed the errors that will occur
Spoken communication in contrast to written communication
reinforces supportive relationships
When feedback is provided it should be
instructive or corrective
According to Albert Mehrabian, the three components of a message that contributes to the commnication process in terms of impact are
7% actual words, 38% the it is said, 55% non verbal
Body language includes
posture, facial expressions, eye contact
Nonverbal communication is used primarily to convey
emotions, desires, preferences
Paralanguage refers to
communication throughout voice inflection
Effective eye contact can be used to
reinforce feedback, solicit or suppress the transmission of a message and support communication
The need for good communication skills has becom increaingly important as the tasks performed hav become easier to accomplish
False
Effective communication means getting the meaning across there fore a good communicator goes into great detail so there is a lengthy explanation
False
Effective communication involves the transmission of the message and the redipient interpreting the message correctly
True
When goals are compatible there is a greater possiblility that a message will be interpreted accurately
True
The recipient of the information reacts to the message based on experiences, knowledge view points and frame of reference
True
Barriers to communication can include concern about ones knowledge of the subject as well as the probability of being looked upon with displeasure
True
A supervisor can only obtain sound feedback when there is reason for officers t dispel fears and concerns that impede or impair two way communication
True
A supportive relationship is one in which the subordiate is allowed to influence the supervisor
True
Listening is an active process that includes ones intellectual capacities of comprehension and evalutation
True
Successsful listeners should strive to keep an open mind and be fully cognizant of their own biases and rconceptions
True
As a good listener waits until the sender completes a message before responding suspending judgement which is polite but has little or no effect on misinterpretation
False
A supervisor can improve learning effectiveness by giving undivided attention to the speaker attempting to listen emotionally and adjusting to the senders message
False
An effective supervisor recognizes that body language is an importnt element in the communication process
True
Diversity training is not a component of intercultural communications
False
Proxemics refers to the nonverbal communication conveyed throught voice pitch volume and inflection
