Co Officer Ch 13

The Co Officer ___ & ___ the activities needed to meet the mission of the organization

___ is a managerial function that determines in advance what an organization, grp or individual should do & how it will get done.

What term describes the foundation of the mgmt process & includes planning, organizing, leading & controlling?

What are the 5 types of planning?

___ plans include the development of policies, procedures & rules that are used frequently.

___ -___ plans reach an obj in short period of time & accomplish a specific objective such as development of a program, project or budget.

What type of plans chart the course of the organization over an indefinite future that is devised into definite time components?

What are 3 characteristics of strategic plans?

What type of plans focus on HOW obj's will be accomplished as opposed to strategic plans that focus on WHAT the organization will do?

Operational / Administrative plans are objective & fact based while strategic plans are ___.

___ plans create alternative plans that can be implemented in the event of uncontrollable circumstances.

The 5 step planning model includes what 5 steps?

What are the 2 distinct activities of emergency incident planning?

At an emergency incident the Co Officer is making all decisions in an ___ manner.

What 2 reasons for plan alterations?

A ___ is an experienced member of the unit who can provide personal instruction & encouragement to the new employee.

When speaking of hostile work environments Co Officers must know what 4 things?

What are the 3 types of conflict related behavior that mgmt must be aware of?

____ behavior occurs when ppl hide their own emotions to appease others & avoid conflict.

What type of behavior occurs when ppl express emotions openly by using threatening behavior to dominate the situation & "win."

What type of behavior is occurring when ppl express their emotions honestly & defend their rights w/o hurting others?

What are the 5 types of conflict mgmt styles?

Taking a nonassertive or passive approach to conflict resulting in a lose-lose situation b/c there is no resolution is known as ___ ___.

Managing conflict by appeasing other persons by passively giving in to their position resulting in a lose-win b/c 2nd person's needs me at the expense of the 1st is known as what?

____ conflict is relying on an aggressive & uncooperative approach to conflict mgmt resulting in a win-lose situation that could damage relationships & create animosity.

The conflict mgmt style that reaches a compromise solution that all parties agree upon is called ___ conflict.

Resolving conflict by sharing of information openly & honestly resulting in the best solution for the organization or community rather than an individual is known as ___ conflict.

What are the 6 steps to conflict resolution?

What are 5 benefits to utilizing a peer mediation process to manage a conflict?