Co Officer Ch 6

The role of the first level supervisor (Co. Officer) is that of ___/___.

The Co Officer is the vital link between the fire Co & what?

____ can reduce the number of initial decisions made at a major incident & can reduce time for needed resources to arrive.

____ refers to a functional division of the lowest level of local govt such as a city of township.

FDs at the broadest level can be classified as ___ or ___.

_____ refers to the authority that gives an agency the right to provide services & take action necessary to provide adequate protection.

____ is the principle in which workers report to only 1 supervisor in order to eliminate conflicting orders & confusion.

____ is the pathway of responsibility fr the top to the bottom & vise-versa.

___ is the # of subordinates that 1 individual can effectively supervise.

___ ___ occurs when subordinates are assigned by their supervisor to perform duties that fall under another supervisor.

What are 5 variables that can effect span of ctrl?

____ of ___ is breaking down of assignments in order to equalize the work load & increase efficiency.

___ is the act of setting boundaries for expected performance & enforcing them.

____ is the "chain of authority" or "having an uninterrupted series of steps."

___ personnel are those who deliver emergency services & ___ personnel are those who support the efforts of line personnel.

What are the 3 most common forms of communication?

What are the 6 basic parts of communication?

The ____ encodes thoughts into words.

The ___ is the meaning, idea or concept the speaker is trying to communicate via auditory, visual, tactile, olfactory, gustatory or gestural means.

The ___ is the path a msg takes…. usually face to face.

The ___ gets a message & decodes the message & interprets it.

____ is a factor the prevents a receiver from fully receiving a message.

____ is information fr the receiver to the sender in order to continue the process.

What are the 5 purposes of interpersonal communication?

____ is the act of acquiring knowledge or skills.

What purpose of interpersonal communication sets new relationships & gives members a feeling of belonging?

___ is the act of controlling, directing or manipulating behavior.

What purpose of interpersonal communication creates a diversion & gains pleasure or gratification?

____ is the act of ministering to the needs of another person.

Words only provide the receiver w/___% of the message and nonverbal actions provide the remaining ___%.

Words as symbols have what 3 "A" characteristics?

Of the 93% of non-verbal communication, 55% is ___ & 38% is ___.

Kinesics is another way of saying ___ ___.

What are the 5 main elements of kinesics?

The elements of clothing, touch, use of time, ctrl of environment are all elements of ___-___.

What are the 5 roles of gestures in communication?

A gesture that takes the place of verbal communication is an ___.

A gesture used to assist in the understanding of the verbal message is an ___.

A gesture that goes w/verbal expression of feeling such as grinning is called ___.

Gestures used to ctrl the flow of conversation are called ___.

Unconscious gestures used to relieve stress are called ____.

After 24 hrs listeners remember ___% of the message. After 48hrs listeners remember ___% of the message. Listening is ___% of a person's day.

A ___ view of time says that time is compartmentalized w/events scheduled in succession & allotted a certain amt of time. ie meetings start on time & tardiness is frowned upon

A ____ view of time says that time is viewed as cylical w/limited restrictions. ie punctuality unimportant, interruptions acceptable

What are the 6 listening skills?

The listening Skill ____ is paying attn to the message.

The listening skill ____ is decoding a message & assigning meaning; organize it into a logical pattern; observe nonverbal cues; ask questions & paraphrase

What listening skill involves repeating, taking notes & my utilize mnemonics.

The listening skill ____ helps us to separate facts fr opinion.

What listening skill completes the communication process; verbal & nonverbal?

In order to ___, we practice, focus on a speaker & message, overcome internal voice by identifying & paraphrasing or taking notes (listening skill).

What are 4 primary barriers to listening?

We can combat the barrier to listening of ___ ____ by IDing essential elements of the message.

By focussing on the speaker & the message at hand we can overcome the listening barrier of ____ ____.

How can we overcome the listening barrier of outside distractions?

By focussing on the message & not the messenger we can over come the ____ listening barrier