CEO Pain.csv

Reduced service desk volume

Get best possible performance with the minimum cost

Innovation workers can stay focussed and not get distracted by operational support

Automatically identify root cause for ~30% of issues

Ability to measure and manage how key business processes are performing

Ability to optimise user experience

Ability to deliver fast applications

Cost of supporting user base

Cost of supporting user base

Need to innovate to get ahead of the competition

Downtime of users and key business processes

Efficiency of IT effort / performance of the business

Maintaining high productivity and morale

Cost of stress

I recently read an article in CEO Forum that said innovation is the #1 priority for CEOs. Are you at all concerned with how much money you have to burn in OpEx (on IT) just treading water when you'd rather spend that money innovating?

Are you confident that your operations are lean enough?

Is innovation critical to your future prospects? Are you satisfied with the rate of innovation in your organisation?

Do you have any key business processes that you can't afford to have down? Are they pretty much bullet-proof or do they sometimes go on the blink?

Do you feel that your organisation does a good job of knowing which business processes are important and then focussing your efforts on making them efficient and seamless?

Are you at all concerned with employee productivity? Is it important to you to maintain high morale and retain the best talent?

I read recently that workplace stress costs Australia $30B per year. Do you have any issues with stress in the workplace?