Supply Chain Final

  1. Created by the occupational safety and health act of 1970
    Occupational Safety and Health Administration (OSHA)
  2. Compensation based on time an employee has worked during a pay period
    Time-based System
  3. Compensation based on amount of an output an employee produced during a pay period
    Output-based (incentive) system
  4. A pay system used by organizations to reward workers who undergo training that increases their skills
    Knowledge-based pay
  5. The act of specifying the contents and methods of jobs
    Job Design
  6. Work that concentrates on some aspects of a product or service
  7. Giving a worker a larger portion of the total task, by horizontal loading (the additional work is on the same level of skill and responsibility as the original job)
    Job Enlargement
  8. Workers periodically exchange jobs.
    Job rotation
  9. Increasing responsibility for planning and coordination tasks, by vertical loading
    Job enrichment
  10. Groups empowered to make certain changes in their work processes
    Self-directed teams
  11. Incorporation of human factors in the design of the workplace
  12. Analyzing how a job is done
    Method analysis
  13. Chart used to examine the overall sequence of an operation by focusing on movements of the operator or flow of materials.
    Flow process chart
  14. Chart used to determine portions of a work cycle during which an operator and equipment are busy or idle
    Worker-machine chart
  15. Systematic study of the human motions used to perform an operation
    Motion Study
  16. Guidelines for designing motion-efficient work procedures
    Motion Study Principles
  17. Basic elemental motion that make up a job
  18. Use of motion pictures and slow motion to study motions that otherwise would be too rapid to analyze
    Micromotion Study
  19. Determining how long it should take to do a job
    Work Measurement
  20. The amount of time it should take a qualified worker to complete a specified task, working at a sustainable rate, using given methods, tools and equipment, raw meterials, and workplace arrangement
    Standard time
  21. Development of a time standard based on observations of one worker taken over a number of cycles
    Stopwatch time study
  22. Time standards derived from a firm's historical time data
    Standard elemental times
  23. Published data based on extensive research to determine standard elemental times
    Predetermined time standards
  24. Technique for estimating the proportion of time that a worker or machine spends on various activities and the idle time.
    Work Sampling
  25. Table consisting of unordered sequences of numbers, used to determine random observation schedules
    Random number table
  26. The ability of a product or service to consistently meet or exceed customer expectations
  27. Prize established by the Japanese and awarded annually to firms that distinguish themselves with quality management programs
    Deming Prize
  28. Performance, aesthetics, special features, conformance, reliability, durability, perceived quality, and serviceability
    Dimensions of quality
  29. Intention of designers to include or exclude features in a product or service
    Quality of design
  30. The degree to which goods or services conform to the intent of the designers
    Quality of Conformance
  31. Costs of activities designed to ensure quality or uncover defects
    Appraisal costs
  32. Costs of preventing defects from occuring
    Prevention costs
  33. Costs caused by defective parts or products or by faulty services
    Failure costs
  34. Failures discovered during production
    Internal Failures
  35. Failures dixcovered after delivery to the customer
    External failures
  36. An approach that evaluates the financial return of investments in quality
    Return on quality
  37. Annual award given by the US government to recognize quality achievements of US companies
    Baldrige Award
  38. European award for organizational excellence
    European Quality Award
  39. A set of international standards on quality management and quality assurance, critical to international business.
    ISO 9000
  40. A set of international standards for assessing a company's enviromental performance
    ISO 14000
  41. A set of international standards that pertains to the quality and performance of office equipment that contains reused components
    ISO 24700
  42. A philosophy that involves everyone in an organizationin a continual effort to improve quality and achieve customer satisfaction
    Total quality management (TQM)
  43. Incorporationg design elements that prevent incorrect procedures
  44. Philosophy that seeks to make never-ending improvements to the process of converting inputs into outputs
    Continuous improvement
  45. Japanese term for continuous improvement
  46. The philosophy of making each worker responsible for the quality of his or her work
    Quality at the source
  47. A business process for improving quality, reducing costs, and increasing customer satisfaction
    Six Sigma
  48. A six-sigma process: define, measure, analyze, improve, and control
  49. An approach to continuous improvement that integrates lean operation principles and six sigma techniques
    Lean/Six Sigma
  50. A framework for problem solving and improvement activities
    Plan-do-study-act (PDSA) cycle
  51. A systematic approach to improving a process
    Process improvement
  52. A diagram of the steps in a process
  53. A tool for recording and organizing data to identify a problem
    Check sheet
  54. A chart of an emperical frequency distribution
  55. Technique for classifying problem areas according to degree of importance, and focusing on the most important
    Pareto analysis
  56. A graph that shows the degree and direction of relationship between two variables
    Scatter diagram
  57. A statistical chart of time-ordered values of a sample statistic
    Control Chart
  58. A diagram used to search hor the cause(s) of a problem; also called fishbone diagram
    Cause-and-effect diagram
  59. Tool for tracking results over a period of time.
    Run chart
  60. Technique for generating a free flow of ideas in a group of people
  61. A tool used to organize data into logical categories
    Affinity diagram
  62. Groups of workers who meet to discess ways of improving products or processes
    Quality circles
  63. Technique for identifying problems and collecting information
  64. Process of measuring performance against the best in the same or another industry
  65. A method of asking questions about a process that includes what, why, where, when, who, how, and how much
    5W2H approach
  66. Unique, one-time operations designed to accomplish a specific set of objectives in a limited time frame
  67. A person who promotes and supports a project
    Project champion
  68. A hierarchical listing of what must be done during a project
    Work breakdown structure (WBS)
  69. Program evalutation and review technique, for planning and coordinating large projects
  70. Critical Path Method for planning and coordinating large projects
  71. Diagram of project activities that shows sequential relationships by use of arrows and nodes
    Network (precedence) diagram
  72. Network diagram convention in which arrows designate activities
    Activity-on-arrow (AOA)
  73. Project steps that consume resources and/or time
  74. The starting and finishing of activities, designated by nodes in the AOA convention
  75. A sequence of activities that leads from the starting node to the finishing node
  76. The longest path; determines expected project duration
    Critical path
  77. Activities on the Critical Path
    Critical Activities
  78. Allowable slippage for a path; the difference between the length of a path and the length of the critical path
  79. Time estimates that are fairly certain
  80. Estimates of times that allow for variation
  81. The length of time required under optimal conditions
    Optimistic time
  82. The length of time required under the worst conditions
    Pessimistic time
  83. The most probable length of time that will be required
    Most likely time
  84. Used to describe the inherent variability in activity time estimates
    Beta Distribution
  85. Assumption that path duration times are independent of each other, requiring that activity times be independent, and that each activity is on only one path
  86. Shortening activity durations
  87. Some or all of the team members are geographically separated
    Virtual project teams
  88. Network diagram convention in which nodes designate activities
    Activity-on-nodes (AON)
Card Set
Supply Chain Final
Ch 7, 9, 17