Chapter 10

  1. A disconfirming response with more than one meaning, leaving the other party unsure of the responders's position
    Ambiguous Response
  2. A defense mechanism in which a person avoids admitting emotional pain by pretending not to care about an event.
  3. A direct expression of the senders's needs, thoughts, or feelings, delivered in a way that does not attack the receiver's dignity.
  4. An account that refers only to observable phenomena.
    Behavioral description
  5. Attitude behind messages that dogmaticaly imply that the speaker's position is correct and that the other person's ideas are not worth considering. Likely to generate a defensive response
  6. An inconsistency between two conflicting pieces of information, attitudes, or behaviors. communicators strive to reduce dissonance, often through defense mechanisms that maintain an idealized presenting image.
    cognitive dissonance
  7. An emotional tone of a relationship between two or more individuals. The degree to which you feel valued.
    Communication Climate
  8. A defense mechanism in which a person stresses a strength in one area to camouflage a shortcoming in some other area
  9. A message that expresses caring or respect for another person
    Confirming Communication
  10. An explanation of the results that follow from either the behvior of the person whom the message is addressed or the speaker's interpretaiton of the addressee's behavior. These can describe what happens to the speaker, the addressee, or others.
    Consequence statements
  11. Messages in which the sender tries to impose some sort of outcome on the receiver, usually resulting in a defensive reaction.
    Controlling communication
  12. A communication spiral in which the parties slowly lessen their dependence on one another, withdraw, and become less invested in the relationship.
    De-escalatory conflict spiral
  13. A psychological device used to maintain a presenting self-image that an individual believes is threatened
    Defense Mechanism
  14. The attempt to protect a presenting self-image that an individual believes is threatened.
  15. Gibb's term for language that describes a complaint in behavioral terms rather than being judgemental, thereby creating a supportive communication climate. See also Evaluation, "I" language
  16. A message that expresses a lack of caring or respect for another person
    Disconfirming communication
  17. A defense mechanism in which a person vents hostile or aggressive feelings on a target that cannot strike back, instead of on the true target
  18. The ability to project oneself into another person's point of view, so as to experience the other's thoughts and feelings.
  19. A type of supportive communication described by Gib, suggesting that the sender regards the receiver as worthy of respect
  20. A communication spiral in which one attack leads to another until the initial skirmish escalates into a full fledged battle
    Escalatory conflict spiral
  21. Gibb's term for judgemental assessments of another person't behavior, thereby increasing the odds of creating a defensive communication climate. See also Description, "I" language.
  22. Behavior by another that is perceived as attacking an individual's presneting image, or face
    Face-threatening act
  23. An expression of the sender's emotions that results from interpretation of sense data.
    Feeling statement
  24. A disconfirming resonse wthat implicitly or explicitly attributes responsibility for the speaker's displeasure to another party
    Generalized complaining.
  25. Six Sets of contrasting styles of verbal & non-verbal behavior. Each set describes a communication style that is likely to arouse defensiveness and a contrasting style that is like to prevent or reduce it.
    Gibb Categories
  26. A disconfirming response that is superficial or trite
    Impersonal response
  27. A disconfirming response that ignores anpother person's attempt to communicate
    Impervious response
  28. A disconfimring response in which two messages, one of which is usually nonverbal, contradict each other.
    Incongruous response
  29. A description of where the speaker stands on an issue, what he or she wants, or how he or she plans to act in the future.
    Intention statement
  30. A statement that describes the speaker's interpretation of the meaning of another person's behavior. See also, Attribution.
    Interpretation statement
  31. A disconfirming response in which one communicator interrupts the other
    Interrupting response
  32. A disconfirming response in which one communicator's comments bear no relationship to the previous speaker's ideas
    Irrelevant response
  33. A defense arousing behavior described by Gibb in which the sender expresses indifference toward the receiver
  34. A defense mechanism whereby the person steers clear of people who attack a presenting self to avoid disssonance
    Physical avoidance
  35. A supportive style of communication described by Gibb in which the communicators focus on working together to solve their problems instead of trying to impose their own solutions on one another
    Problem orientation
  36. A supportive style of communication described by Gibb in which the sender expresses a willingness to consider the other person's position.
  37. A defense mechanism in which logical but untrue explanations maintain an unrealistic desired or presenting self-image
  38. A defense mechanism in which a person avoids assuming responsibility by pretending that he or she is unable to do something instead of admitting to being simply unwilling.
  39. A defense mechanism in which a person avoids facing an unpleasant situation or fact by denying its existence.
  40. A potential defensive reaction in which an individual redirects a perceived threat to his or her presenting self by attacking the critic with contemptuous, often ironical remarks
  41. A reciprocal communication pattern in which each person's message reinforces the other's. Also classified as De-escalatory and escaltory
  42. A supportive communication behavior described by Gibb in which the sender expresses a message without any attempt to manipulate he receiver
  43. A defense arousing style of cimmunication described by Gibb in which the sender tries to manipulate or deceive the receiver
  44. A defense arousing style of communication described by Gibb in which the sender states or implies that the receiver is not worthy of respect
  45. A disconfirming response that uses the speaker's remark as a starting point for s shift to a new topic
    Tangenital response
  46. A disconfirming response intended to cause psychological pain to another
    verbal abuse
  47. A defense mechanism in which a person avoids facing unpleasant information by verbally attacking the confronting source
    Verbal aggression
  48. name the types of confirming messages
    Recognition, acknowledgement, endorsement
  49. name the types of disconfirming messages
    Impervious responses, verbal abuse, Generalized complaining, interrupting, irrelevant responses, tangenital responses, impersonal responses, ambigious responses, incongruous responses.
  50. name Gibb's 6 defensive behaviors
    Evaluation, control, strategy, neutrality, superiority, certainty
  51. name Gibb's 6 supportive behaviors
    Description, problem orientation, sponteneity, empathy, equality, provisionalism
  52. name all defense mechanisms
    Verbal agression, sarcasm, rationlaization, compensation, regression, physical avoidance, repression, apathy, displacement
Card Set
Chapter 10
COM 110