experience satisfaction once the conflict is addressed
Judging is
All guardians
Some Idealists
Some Rationals
Perceiving is
All Artisans
Some Idealists
Some rationals
how to use emotional intelligence
listen to the other person
save judgements until later
restate the other persons side of the conflict
ID with the other persons feelings
respond only after the other person has had their say
use I not YOU statements
understand you may have to disagree
Types of conflict in pharmacy
conflict with employees
conflict with managers
conflict with customers
Emotional Labor
degree of manipulation of ones inner feelings and or outward behavior to display the appropiate emotion in respinse to display rules or occupational norms
EL
manage your emotions so they are consistent with what your company determines is ok to express on the job
regardless of what you think-serve with a smile
Emotional Labor Techniques
Surface acting- faking emotions on the surface
deep acting- people modify their inner feelings to match the emotions they are required to display