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what are guest expectaiton for fried product?
hot, fresh tasting. Crisp outside, moist inside. cooked properly chicken is tender, fish is flaky
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why do you wash your hands for chicken and fish?
you can collect bacteria because they are both raw
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cook temp for fish and chicken?
345 for all chicken and 350 for fish
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maximun number of mcchickens allowed in the basket?
6 potions in a 2 segment half- size basket
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whats the holding time for McChicken?
30 mins
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crispy chicken portions max number in basket?
4 portions in a 2 seg half size basket
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where do you place crispy chicken?
6 portions in a white uhc tray
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holding time for crispy chicken?
60 mins
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max # portion for mcnuggets?
2 bags i a 4 segment half- size basket
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empty fry nugg into...
48 pieces 1/2 size uhc try maximum
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holding time for nuggets?
20 mins
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max drop for chicken selects...
1 bag (12 pieces) in an open fry basket
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max holding time for selcts?
60 mins max
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max number of load size for fish?
8 portions if using 1/2 size tray and 6 if it's the 1/3 size try
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holding time for fish?
30 mins
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six enemies of oil...
- carbon
- air
- salt
- heat
- detergent
- water
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how often should you skim the vats
min of every 30 mins
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why is it important to keep the floors clean?
to prevent slips or fails and reduce fire risks
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why should preclose tasks be done?
sometimes it's possible to handle some closing tasks ahead of close
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pre- close tasks... for grill
- remove unneeded equipment
- stock grill area
- turn off and clean unneeded equipment
- wipe down equipment surfaces with clean, sanitizer - soaked towels
- clean and polish stainless steel.
- prepare mop water for production area
- sweep and mop the floor
- clean/ shutdown grills
- clean filters
- empty greas traps
- empty fryer vent hood grease traps
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how often do you polish... daily? used less frequently?
if used daily polish daily if used less frequently you polish once a week
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what are the 15 close procedures for grill?
- cover and date remaining products
- count waste
- turn off remaining equipment
- restock cheese
- take items to sink. wash rinse and sanatize
- clean surfaces
- clean fryer and fryer prep area+ fryer filters
- wash and sanatize freezer and fridge at the fryer station
- clean grill and grill area
- clean all grill area equipment
- return all cleaned equipment and utensils
- take out breakfast equipment
- sweep and scrub the floor with hot solid sense floor care solution
- retrace your steps
- colpete your pull
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pre close for front counter... (8)
- polish
- sweep mop
- clean the service area surfaces
- clean lobby
- clean the restrooms
- wash soiled towels
- clean back- up areas
- clean stock room walk in fridge and freezers
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colse procedures for front counter? 18
- return all milk, cremers, and juice to walk in
- turn off remaing equipment
- clean fryer and fryer prep area
- remove and clean fryer filters
- clean pie holder
- clean espresso machine
- remove and clean the pumps from the syrup bottles. replace and clean pumps
- take unsweet tea dispensers, sweet tea, and iced coffee dispensers to back sink for washing and sanitation
- clean drink towers
- clean coffee machines and cream dispenser
- clean fridge display case
- check and clean milkshake and soft serve machine
- record complete waste
- turn off heated landing zone
- wipe down front counter
- return cleaned equipment and utensils
- sweep and mop floor with floor cleaner
- check area
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open (15 tasks)
- clean hands
- turn on biscuit oven
- turn on grill- side freezers
- turn on heated landing zone
- turn on pie holder
- turn on table and UHC table
- prepare grills
- prepare hash brown fryers (temp is 360)
- turn on muffin toaster
- plug in Q-ing oven
- position waste cans and trash cans
- check grill tool organizer
- check breakfast tool organizer
- position egg equipment
- positoin all supplies
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what is fifo?
first in frist out
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for open stock what do you?
- remove half the days supply of sauces from the walk in
- thaw burrito mix for the next day
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open- Prepare food 4 steps
- wipe down and sanitize work surface
- clean hands
- prepare ingredients
- cook first runs of product
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when are transitions?
- 9- 9:30 for 10:30 changeover
- 9:30- 10 for 11 changover
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8 transiton steps
- turn on toaster
- turn on table
- sharpen spatulas and scraper
- turn on fried product station freezers
- turn on fried prodects fryers
- empty garbage
- wash breakfast utensils
- check towel buckets
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what do you do between 9:30- 10 for 10:30 change
(5)
- stock regular menu product
- check oil levels
- place baskets for nuggers, chicken and filer at station
- stock grill area
- stock prep table
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what do you do between 10 - 10:25 for 10:30 changover (9)
- adjust product selector settings
- quickly recheck all stock levels
- clean and scape grills
- begin to transition uhcs for regulare menu products
- steam the grill
- prepare product
- evaluate product food saftey
- ensure KVS monitors show 4 orders
- set up both sides of the prep table
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what do you do between 10:25- 10:30 for changeover? (6)
- turn off breakfast equipment
- clean and sanitize breakfast utensils and equipment
- discard and remaining cooked or heated products
- store opened products to the walk in fridge
- temper enough sandwich sauces for the rest of the day and enough cheese for the next 6 to 12 hours
- remove breakfast product needed for the next day
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whats the shift prep for drive thru?
- check stock levels
- targets
- promotions
- clean hands
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customer experience time?
3 min and 30 seconds
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waiting time for drive thru greeting?
10 secs
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order taking time?
20 to 25 secs
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what does order taking consist of?
- suggestive selling
- dont interupt
- clarify
- direct to cashier
- store order
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drink carrer for...
2 or more drinks
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when assembling the order in drive through presenters must...
- use ice scopop for ice.
- lid it
- use carrer for 2 or more
- and keep orders together
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assembly order must be in _____ to _____ secs
12 to 16 seconds
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cashier recieving time
10-15 sec
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presenting time
10- 15 sec
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5 steps to change milk
- stage it
- transfer it
- remove it
- clean it
- prime it
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drizzle hold time
14 days stored cap down
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restock beans 8 steps
- read it
- fill it
- open it
- pour it
- clip it
- close it
- press it
- check it
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change syrup
- remove it
- replace it
- clean it
- clear it
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expectations for mccafe?
hot right perefectly made and fresh
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procedure for hot choclate?
- pick it
- mark it
- pump it
- - 5 for medium
- press it
- stir it
- - 12 x's
- dress it
- cap it
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iced mocha procedures
- pick it
- mark it
- ice it
- pump it
- press it
- stire it
- dress it
- cap it
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mocha frappe sequence
- place it
- press it
- pick it
- mark it
- flip it
- rinse it
- dress it
- cap it
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how much of something can you make in a blend?
3 small or 2 of either medium or large
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smoothine procedures
- place it
- press it
- pick it
- mark it
- fill it
- rinse it
- cap it
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cleaning lobby procedures? (5)
- check trash
- clean windowns and doors
- clean floors use wet floor sign
- stock straws, napkins, bibs, and condiment center
- clean dining room
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cleaning restrooms?
12
- clean every 30 mins
- every 15 if busy
- rubber gloves
- make sure hand dryers work
- clean mirrors
- check hand soap and paper towels
- make sure faucets work
- empty trash
- check toilet paper
- sweep and mop
- removes gloves before leaving
- wash hand
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cleaning outside
(7)
- check trash
- pick up all visible trash
- sweep up
- remove spills
- mop sidewalk
- take trash to corral
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cleaning play place (4)
- inspect the play area
- check cleanliness
- check trah
- close area if needed
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