Mock Exam.all.txt

Ethical standards are

The use of arm gestures, facial expressions, and turning ones head are all examples of

The type of law that applies to most malpractice suits is

The study of disease is called

Normal, acceptable behavior in our society is known as

In order to terminate a contract with the patient, the physician should

The Americans with Disabilities Act is concerned with

Libel is defamation through

To show empathy, the medical assistant could

The government agency responsible for the physical protection of employees in the workplace is

Which of the following patients would not require a legal consent to surgery?

A voluntary form of credentialing is

The four Ds necessary to prove negligence in a malpractice case include

Primary Care Associates has been approached by a surgical group proposing that its members be allowed to act as consultants for the practices patients who may need surgery. In return, the surgical group would compensate the practice for the referrals. From the following choices, select the answer that correctly describes this business proposition.

A physicians license can be revoked or suspended for

Which of the following is an example of a closed question?

Many doctors offices subscribe to answering services. These services

In dealing with patients with limited understanding, the medical assistant should

Effective telephone communication includes

The branch of civil law that compensates individuals for injury is called

A damage award given to a patient to cover all medical bills, extended hospital stays, rehabilitation services, and prescriptions is known as

Which of the following is not one of the eight stages of psychosocial development as identified by Erik Erikson?

The concept that influences scientific research involving patients whose conditions are so serious that doing nothing is likely to be as dangerous as the treatment or procedure being studied is

The doctrine of respondeat superior means

Patients are more likely to respond and cooperate with the medical team if they

The use of silence

The most basic of Maslows hierarchy of needs is

When dealing with questions from a pediatric patient, the medical assistant should

A persons failure to act in a reasonable and prudent manner is called

The patient agrees to a procedure or treatment with reasonable knowledge of and the capacity to understand the procedure or treatment. The patient can be said to have given

The abbreviation for immediately is

For which of the following symptoms can the medical assistant offer advice over the telephone?

The doctor-patient relationship is legally considered

Performing only those procedures that a medical assistant is trained to do and allowed to do by law is said to be

Basic telephone techniques include

A contract is a(n)

The physician has certain contractual obligations to the patient, which include

To practice good communication techniques, the medical assistant will

The performance of an act that is wrongful and unlawful is called

The authorization to withdraw artificial life support that is made in advance is called

Tell me how the medication is working is an example of

The theorist who identified the stages of grief as it relates to dying is

Adopting the feelings of others best describes

When one state accepts another states license, this is known as

According to the AMA Code of Ethics, all of the following are permitted by ethical standards except

Once a medical facility has received notice that a patient has initiated a lawsuit, the patient usually signs a statement releasing the facility and the doctor from the requirements of

Among Maslows hierarchy of needs, the need for self-fulfillment best describes

Which of the following contributes to a persons personality?

A call-back to convey information to a patient should

Assuming the sick role may bring all of the following except

When the medical assistant does not understand what the patient has said, which of the following would be appropriate to clarify the communication?

Disclosing unpleasant information to a patient is best supported by the ethical concept of

The process of relaying information from the health care provider to the patient is known as

A minor offense that usually results in only a fine is a(n)

Directing communication toward important topics is known as

What is Licensure?

The prescription term indicating as desired is

When interacting with an adolescent, which of the following points should the medical assistant remember?

The function of law includes all of the following except

Which of the following may require notification of the appropriate agencies?

When a collected amount is entered on the daily ledger, the fee that the collection agency charged should be

Usually, the basis under which specialists are reimbursed is

While performing a venipuncture, the medical assistant experiences a needle stick. The policy for this type of injury would be found in the Office Procedures Manual section called

Spreadsheets are another example of applications software. Spreadsheets are

Fixed scheduling

Documents stored in the medical record

The second unit in alphabetic filing is the patients

Encounter form and superbill are other names for the

One type of manual accounting system that is used in offices is a peg board system. This system is also known as a

Medicare Part A covers

The system used by the Department of Health and Human Services for the coding of procedures that are covered by federal insurance is the

A patient has filed bankruptcy under Chapter XIII. Under such a bankruptcy, the medical office

Setting up a matrix in the appointment book means that the medical assistant

A person who is not an established patient walks into the doctors office asking to be seen. The medical assistant should

All medical records, including computer data back-up disks, should be

Another name for money that is owed to the practice is

Mary Alice Jones, a foster child, is a Medicaid patient. She has a procedure performed by the doctor for which the doctor charges $100.00. The state that Mary Alice lives in allows $80.00 for the procedure. The physician is paid

Money owed is known as

Which of the following names is alphabetized first?

A business envelope

The federal health program for the elderly and disabled is known as

Checks that are received by the medical facility should be endorsed with a

All insurance must be paid for. This payment is called the

The amount of money that must be paid each year for services before the insurance company begins to pick up the payments is known as the

Jane and Tim Barton both work and participate in the health insurance plans offered by their separate employers. They have small children. The medical facility determines whether Janes or Tims insurance is the primary plan by establishing

Part of organizing the day means to review what is going to happen that day. This includes all of the following except

If a claim is rejected by the insurance company,

A filing system that maintains patient anonymity is

The program that provides benefits for the dependent spouses and children of veterans who suffered total, permanent service disabilities or who died as a result of those service-connected disabilities is

Elaboration on a code because a procedure was extensive or unusual requires the use of a

A very large check has to be written out for a piece of expensive equipment. The company selling the equipment to the practice wants to make sure that the check will clear the bank. The company can be assured of this by having the office issue

For the most part, all classification systems are updated every year. CPT updates are available from

If a patients last name has a prefix such as Van, the prefix is considered

All of the following should be considered in evaluating an employee except

The first disease classification system was compiled by the

An insurance plan that will pay a percentage of the charge for each service is called a(n)

The most frequent reason for an insurance claim to be rejected is that

Proofreading a document involves

After a hospitalization, copies of which the following records are usually sent to the primary care physicians office?

In instances where there may be confusion about patient names, the procedure to use is

For documentation using the SOAP format, information in the P section would include

The Health Insurance Association of America has sought to have all medical claims filed on a common form. The form that is the most accepted for office visits is

Payments made to providers under Medicare Part B are based on

A managed care plan that includes a deductible is a(n)

The first three digits of the ICD code are helpful in

An effective tool that a medical office can use as a guiding principle of maintaining high standards is a(n)

The insurance program developed to cover the children of the working poor is called

The plan that pays the primary doctor monthly, quarterly, semiannual, or annual payments in return for providing all care to the patient, including visits to specialists, is

Medicare claims are processed by

In order to give more specificity to the cause of a problem, the modifiers E and M are used. The letter E is used to identify

Most medical facilities collect co-payments or balances due from patients

In order to properly utilize and inventory supplies, it is necessary to

The purpose of the medical record is to

Under Medicare Part B, which of the following goods/services would be covered?

If a patient has a secondary diagnosis or a complication, it is necessary to

Correspondence directed to a specific individual in a company has the designation listed on the envelope

Maintaining the office and its equipment and supplies involves managing the relationship between

Payments under Medicare are made to hospitals based on the

Computers are used daily in the medical office. However, at the end of each day it is a good office practice to

Which of the following patients should be seen by the doctor as soon as possible?

Which of the following would be filed first?

Usually, the first evaluation of a new employee is done after

A policy and procedure manual should include all of the following except

In the alphabetic system, each name is broken down into

Which of the following is not part of the patient medical record?

A letter that must reach its destination within 24 hours should be sent by

A patient may request that he or she be allowed to make monthly payments instead of putting the account into collection. In this case, the medical assistant should

The code that is usually sufficient for most CPT coverage is a

If there is a question about the amount of money that has been drawn on a check, the legal amount is determined by

The classification of inactive for a medical record is determined by

Before a piece of correspondence can be filed, it must first be

Open office hours

Computers can be used in the office for a variety of functions. These include

A 16-year-old goes to the doctor for a pregnancy test. The office may

Jennifer, a foster child, is a Medicaid patient. She has a procedure performed by the doctor for which he charges $100.00. The physicians office can bill Jennifers foster parents

Originally, ICD coding was used

A letter that weighs 13 ounces should be sent by

Using the alphabetic system of filing, The Harris Office Supply Company would be filed under

When sorting the mail for the physician, the mail should be arranged

In keying the second page of a document, all of the following apply except

Which of the following would require a CPT code?

The largest unit used for storage of electronic information is the

The type of computer printer that produces the sharpest image is the

Manual scheduling of appointments utilizes

Which of the following is being created when a transcriber presets the format for the transcription?

The letter style in which the first line of each new paragraph is indented five spaces is

For coding a diagnosis, the first place to go is

The procedure that protects against the loss of computer data is known as

The correct format for the salutation to a physician named David Roberts is