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Help organizations predict customer behavior, such as which customers are at risk of leaving

Help organizations identify their customers across other applications

Selling additional products or services to an existing customer

A means of managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability

Generates demand forecasts using statistical tools and forecasting techniques, so companies can respond faster and more effectively to consumer demands through supply chain enhancements

A standard format for the electronic exchange of information between supply chain participants

Manages the transportation and storage of goods

Provides Web-based self-service tools that streamline and automate the human resource department

Connects the plans, methods, and tools aimed at integrating separate enterprise systems

Takes a new approach to middleware by packaging commonly used applications together, reducing the time needed to integrate applications from multiple vendors

Integrates all departments and functions throughout an organization into a single IT system (or integrated set of IT systems) so employees can make decisions by viewing enterprisewide information about all business operations

Provides enterprisewide support and data access for a firm's operations and business processes