Help organizations predict customer behavior, such as which customers are at risk of leaving
CRM Predicting Technologies
Help organizations identify their customers across other applications
CRM Reporting Technologies
Selling additional products or services to an existing customer
Cross-Selling
A means of managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability
Customer Relationship Management (CRM)
Generates demand forecasts using statistical tools and forecasting techniques, so companies can respond faster and more effectively to consumer demands through supply chain enhancements
Demand Planning System
A standard format for the electronic exchange of information between supply chain participants
Electronic Data Interchange (EDI)
Manages the transportation and storage of goods
Elogistics
Provides Web-based self-service tools that streamline and automate the human resource department
Employee Relationship Management (ERM)
Connects the plans, methods, and tools aimed at integrating separate enterprise systems
Enterprise Application Integration (EAI)
Takes a new approach to middleware by packaging commonly used applications together, reducing the time needed to integrate applications from multiple vendors
Integrates all departments and functions throughout an organization into a single IT system (or integrated set of IT systems) so employees can make decisions by viewing enterprisewide information about all business operations
Enterprise Resource Planning (ERP)
Provides enterprisewide support and data access for a firm's operations and business processes