-
what is communication?
the process by which information is transmitted and understood between two or more people
-
describe the communication process model
form message, enode message to receiver, who receives, decodes, form feedback and encode feedback bak to sender who recieves and decodes feedback
-
how to improve communciation coding?
- both parties have motivation and ability to communicate through channel
- carry same codebook
- share similar mental models
- sender is experienced (practice) at communicating the mesage topic
-
how has email altered communication?
- preferred medium for coordinating work
- increase communication volume
- reduce stereotype biases
- alters flow fo information within groups and t/o organization (can communicate with higher ups)
-
what are problems with email?
- communicates emotions poorly
- reduces politeness and respect
- inefficient for ambiguous, complex, novel situation, increases information overload
-
what is emotional contagion
automatic process of sharing another person's emotions by mimicking their facial expressions and other nonverbal behavior
-
what are the purposes of emotional contagion?
- provides continuous feedback to speaker
- increases emotional understanding of the other person's experience
- communicates a collective sentiment; sharing the experience
-
what is media richness?
medium's data carrying capacity (the volume and variety of information that can be transmitted during a specific time)
-
what are the components of high media richness?
- conveys multiple cues (verbally and nonverbally)
- allows timely feedback
- allows customized message (adjust message and style)
- permits complex symbols (use metaphors)
face to face
-
when should oe use rich communication media?
when situation is nonroutine and ambiguous
-
what is persuasive communication?
changing another person's beliefs and attitudes?
-
why is spoken communication more persuasive?
- accompanied by nonverbal communication
- immediate feedback (allows for adjustments)
- high social presence, receiver is more sensitive to message content and more motivated to accept the message
-
what are some communication barriers?
- perceptions (overestimate others understanding, our needs and expectations influence the signals we receive)
- filtering
- language (jargon, ambiguity)
- information overload (info get overlooked or misinterpreted)
-
what are barriers to cross cultural communication?
- verbal differences (language, voice intonation, silence)
- nonverbal differences (interpreting nonverbal meaning)
-
what is the most effective way to get your message across?
empathize, repeat the message, use timing effectively, be descriptive
-
what is the process of active listening?
sensing (postpone evalution, avoid interruptions, maintain interest), evaluate (empathize, organize information), responding (show interest, claritfy message)
|
|
