OB Chapter 6

  1. meaning of pay
    • symbol of success
    • reinforcer and motivator
    • reflection of performance
    • reduce anxiety
  2. what are the different types of rewards in the workplace?
    • membership and seniority
    • job status
    • competencies
    • perfomance based
  3. describe the advantages and disadvantages of membership/seniority?
    • attract applicants, low turnover, minimize stress of insecurity
    • doesn't motivate perofmance, may discourage poor performers from leaving, golden handcuffs
  4. what is an example of membership/seniority?
    fixed pay, most employee benefits, paid time off
  5. what are advantages and disadvantages to job status?
    • tries to maintain internal equity, minimize pay discrimination, motivates employees to compete for promotions
    • encourages hierarchy (increase costs and reduce responsiveness), reinforces status differences, motivates job competition and exaggerate job worth
  6. what is job status?
    status based benefits, promotion based pay increase
  7. what is reward based on competencies?
    pay increased based on competency, skill based pay
  8. what are advantages and disadvantages to rewards based on competencies?
    • improves workforce flexibility, tends to improve quality, consistent with employability
    • subjective measurement of competencies, skill based pay plans are expensive
  9. what is reward based on task performance?
    commissions, merit pay, gainsharing, profit sharing, stock options
  10. what are advantages and disadvantages based on reward based on task performance?
    • motivates task perfomance, attracts perfomance oriented applicants, organizational rewards create an ownership culture, pay variabilty may avoid layoffs during downturns
    • may weaken job content motivation,¬†may distance reward giver from receiver, may discourage creativity, tends to addresss symptons, not underlying causes of behavior
  11. what are gainsharing plans?
    form of team based compensation that calculates bonusesf rom the work unit's cost savings and productivity improvement
  12. what are some examples of organization rewards?
    • Employee stock ownership plans (ESOPs)
    • stock options
    • profit sharing plans
  13. what is Employee stock ownership plans (ESOPs)?
    • encourages employees to buy company stock, usually at discounted price or through a no interest loan; most are designed for retirement plans. stock is vested (legally transferred) to the employee after seven years of service
    • helps align individual with organization's success
  14. what is stock options
    give employees the right to purchase shares from company at a future date at a predetermined price up to a fixed expiration date
  15. what are profit sharing plans
    • calculate bonuses from previous year's level of corporate profits
    • creates less of ownership culture as in stock options and ESOPs
    • adjusts employee compensation with firm's prosperity, reduce layoffs or negotiated pay reductions during recessions
  16. what is the main problem concerning stock options, ESOPs, profit sharing?
    • weak connection between individual effort and corporate profits or the value of company shares (which is determined by economic conditions not employee's performance)
    • some companies use ESOPs as replacement for employee pension plans (company can go bankrupt)
  17. how to improve reward effectiveness?
    • link rewards to performance
    • ensure that rewards are relevant
    • use team rewrds for interdependent jobs
    • ensure that rewards are valued
    • watch out for unintended consequences
  18. what is the organization's goal in job design?
    to create jobs that can be performed efficiently yet employees are motivated and engaged
  19. what are the advantages and disadvantage of job specialization?
    • less time changing activities, lower training costs, job mastered quickly, better person-job matching
    • job boredom, discontentmet pay, higher costs, lower quality, lower motivation
  20. what is the job characteristics model? 
    5 core job characteristics leads to 3 critical psychological states that create positive outcomes
  21. what are the core job characteristsics of the job characteristic model?
    • skill variety
    • task identiy
    • task significance
    • autonomy
    • feedback from job
  22. what are the three critical psychological states of job characteristics model?
    • meaningfulness (skill variety, task identity, task significance)
    • responsibility (autonomy)
    • knowledge of results
  23. what are job design practices that motivate?
    • job rotation
    • job enlargement (this only benefits when skill variety is combined with more autonomy and job knowledge)
    • job enrichment: more responsibility for scheduling, coordinating and planning one's own work (cluster tasks into natural groups, establishing client relationships)
  24. what are the dimensions of empowerment?
    • self determination: employees feel they have freedom and independence over their work
    • meaning: employees believe their work is importnat
    • competene: feelings of self efficacy
    • impact: feel their actions influence success
  25. what does it mean to support empowerment?
    • empowerment is a state of mind; execs need to create environment to support feelings of empowerment
    • at individual level: employess must have the necessary competencies¬†
    • job design factors: autonomy, task identiy, task significance, job feedback
    • organizational factos: resources, learning orientation, trust
Card Set
OB Chapter 6