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The forces either internal or external to a person that arouse enthusiasm and peritence to pursue a certatin cource of action
Motivation
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Internal satisfactions a person receives in the process of performing a particular action
intrinsnic rewards
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rewards given by another person, typically a supervisor, such as pay increases and promotions
Extrinsic rewards
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rewards that apply the same to all people within an organizaiton or within a specific category or department
systemwide rewards
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Rewards that differ among individuals within the same organization or department
individual rewards
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The first dimension of Hezberg's two-factor theory; involves working conditions, pay, company policies, and interpersonal relationships
Hygiene Factors
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The second dimension of Herzberg's two-factor theory; involves job satisfaction and meeting higher-level needs such as achievement, recognition, and opportunity for growth
Motivators
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McClelland's theory that proposes that certain types of needs (achievement, affiliation, power) are acquired during an individual's lifetime.
Acquired needs theory
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A motivational theory that looks at the relationship between behavior and its consequences by changing or modifying followers' on-the-job behavior through the appropriate use of immediate rewards or punishments
Reinforcement Theory
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The set of techniques by which reinforcement theory is used to modify behavior
Behavior Modification
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States tat positively reinforced behavior tends to be repeated and behavior that is not reinforced tends not to be repeated.
Law of Effect
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anything that causes a certain behavior to be repeated or inhibited
Reinforcement
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The administration of a pleasant and rewarding consequence following a behavior
Positive Reinforcement
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The withdrawal of an unpleasant consequence once a behavior is improved
Negative Reinforcement
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The imposition of unpleasant outcomes on an employee following a undesirable behavior
Punishment
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The withdrawal of a positive reward, meaning that behavior is no longer reinforced and hence is less likely to occur in the future.
Extinction
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A theory that suggests that motivation that suggest that motivation depends on individuals' mental expectations about their ability to perform tasks and receive desired rewards
Expectancy Theory
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A theory that proposes that people are motivated to seek social equity in the rewards they receive for performance
Equity Theory
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Power sharing; the delegation of power authority to subordinates in the organization
Empowerment
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When people enojoy their job and are satisfied with their work conditions, contribute enthusiastically to meeting team and organizational goals, and feel a sense of belonging and committment to the orgnaization
Engagement
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Giving employees real and psychological ownership in the organization; as owners, people are motivated to give thier best performance
Employee ownership
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Motivational approach that encourages people to work together rather than focus on individual achievements and rewards; ties additional pay to improvement in overall employee performance
Gainsharing
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