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What is the Job Characteristic Model?
Model that identifies variables to evaluate a task for employee motivation, satisfaction, and performance.
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What are the dimensions in the Job Characteristics Model?
Skill variety. Task identity. Task significance. Autonomy. Feedback.
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Task significance
The degree to which work has a significant impact on others in the immediate organizaiton.
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Skill variety
The degree to which there are a variety of skills to perform.
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Task identity
The degree to which one worker can do a whole job, from beginning to end.
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Autonomy
The degree to which a job offers freedom, independence.
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Feedback
The degree to which a job provides direct information about the effectiveness of the employees' performance.
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Total Quality Management
Process seeking continous improvement throughout the organziation, involving all employees and driven by customer satisfaction.
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Model for continous improvement
Plan, Do, Check, and Act
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Reengineering
Rethinking and redesinging processes to add value to the organization.
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Job rotation
cross training by moving from one job to another
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job enlargement
a horizontal expansion of the job
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job enrichment
a vertical expansion of the job
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different work schedules
flextime. shorter work week. job sharing. telecommuting.
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