OLS 252 Chptr 15

What are Line Positions?

Positions that are involved in day-to-day business of the company.
Who Line Positions serve?

These positions serve external customers.
What are Staff Positions?

These positions play a supporting role.
Who do Staff Positions serve?

These positions serve internal customers.
What 3 characteristics do service professionals need?

These people need great communication, ability to handle stressful situations, and a positive attitude.

Author

purdueaaron

18007

Card Set

OLS 252 Chptr 15

Description

What do people in different jobs do?

Updated

2010-05-05T23:54:43Z

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