OLS 252 Chptr 11

Source. Encoding. Channel. Decoding. Reciever. Feedback.

Communication upward (superior), downward (subordinate), laterally (peers), and outside (customers, suppliers).

75% of this information is accurate.

The informal communication network within an organization.

These are substantiated stories that appear to be important, cause anxiety, and are ambiguous.

This is communication cycle where rumors are spread.