Lecture 4

  1. What is the ability to resist illness when under stress
  2. what is having healthy responses to stressful circumstances or risky situations
  3. what involves using problem-solving abilities and believing that one can cope with adverse or novel situations
  4. what is being sensitive to issues related to culture, race, gender, sexual orientation, social class, economic situation and other factors
    culturally competent
  5. what are the phases of anger
    • triggering phase
    • escalation phase
    • crisis phase - peak
    • recovery phase
    • post crisis phase
  6. what are some components of a therapeutic relationship
    • trust
    • genuine interest
    • empathy
    • acceptance
    • positive regard
    • self-awareness and therapeutic use of self
  7. what are the phases of a therapeutic relationship
    • orientation - background info, meet, etc
    • working - includes problem identification and exploitation
    • termination
  8. what nursing behaviors diminish a therapeutic relationship
    • inappropriate boundaries
    • sympathy/encouraging client dependency
    • nonacceptance and avoidance
  9. What is the nurses role in a therapeutic relationship
    • teacher
    • caregiver
    • advocate
    • sometimes parent surrogate
  10. what is the intimate zone
    • 0-18 inches
    • spouses, parents with young kids
  11. what is the personal zone
    • 18-36 inches
    • between family and friends talking
  12. what is social zone
    • 4-12 feet
    • communication in social and business settings
  13. what is public zone
    • 12-25 feet
    • speaker and audience
  14. What are some therapeutic techniques
    accepting, broad openings, consensual validation, encouraging comparison, encouraging description of perceptions, encouraging expression, exploring, focusing, formulating a plan of action, giving info, giving recognition, making observations, offering self, presenting reality, reflecting, restating, seeking info, silence, summarizing
  15. What are some non-therapeutic techniques?
    advising, agreeing, belittling feelings expressed, challenging, defending, disagreeing, giving approval, giving literal responses, interpreting, introducing an unrelated topic, stereotyping, probing, reassuring, rejecting, using denial
Card Set
Lecture 4
social interaction in nursing