Implementation phase - distribute the system to all of the knowledge workers and they begin using the system to perform their everyday jobs
Two primary implementation activities
1.Write detailed user documentation
User documentation - highlights how to use the system
- 2.Provide
- training for the system users
Online training- runs over the Internet or off a CD-ROM Workshop training - is held in a classroom environment and lead by an instructor
äChoose the right implementation method
- äParallel
- implementation
- – use both the old and new system simultaneously
- Plunge implementation
- – discard the old system completely and use the new
Pilot implementation– start with small groups of people on the new system and gradually add more users
Phased implementation– implement the new system in phases