COMM Ch 8, 9, 10

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  1. How to organize a good interview?
    • Funnel schedule:
    • start with an easy opening
    • questions in the middle
    • conclude by letting the interviewee ask any questions
  2. Direct Questions
    have a straightforward answer
  3. Open Questions
    require more than just a yes or no answer
  4. Closed Questions
    only one answer
  5. Loaded Questions
    intended to illicit an emotional response
  6. Mirror Questions
    intended to get the person to reflect on what he or she has said and expand on it
  7. Probes (questions)
    intended to get the person to reveal more about how they feel
  8. Problem-Solving Interview
    2 people meet to solve a dilemma
  9. Counseling Interview
    designed to provide support and advice
  10. Appraisal Interview
    • like a performance review.
    • helps the interviewee see the strengths and weaknesses of their performance
  11. Risky Shift Phenomenon
    decisions reached by a group a more risky than that decision would've been by a single person.
  12. Groupthink
    blind commitment to some faulty ideas, because some group members are too afraid to voice their opinion.
  13. 6 Phases of Group Forming
    • 1. Forming
    • 2. Norming - getting to know each other
    • 3. Storming - disagreements in the beginning or conflicts in the middle
    • 4. Conforming - work actively towards a common goal.
    • 5. Performing 
    • 6. Adjourning
  14. Voting Methods: Plurality
    the idea with the most votes wins
  15. Voting Methods: Part-of-the-whole Voting
    • a certain percentage of votes needs to be reached before a movement is passed
    • can be any percentage
  16. Silent Majority
    those who don't say anything during the decision-making process will still be held accountable for the decision that is reached
  17. Centralized Group Communication Networks
    • all communication flows to the leader
    • good for simple problems
  18. Decentralized Group Communication Networks
    • ideas flow freely
    • better for complex problems
  19. Authoritarian Leader
    leader dominates and directs group towards his/her personal goals
  20. Democratic Leader
    leader wants group to accomplish goals that the group wants 
  21. Laissez-faire Leader
    leader is nondirective and lets group members do their own thing
  22. Coercion
    offering a selection of choices, all of them bad
  23. Transformational Leadership
    • this leader can change both the behavior and the
    • outlook of his or her followers. 
Card Set
COMM Ch 8, 9, 10
The Interview, Groups, Participating in Groups
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