COMM Ch 8, 9, 10

• Funnel schedule:
• start with an easy opening
• questions in the middle
• conclude by letting the interviewee ask any questions

have a straightforward answer

require more than just a yes or no answer

only one answer

intended to illicit an emotional response

intended to get the person to reflect on what he or she has said and expand on it

intended to get the person to reveal more about how they feel

2 people meet to solve a dilemma

designed to provide support and advice

• like a performance review.
• helps the interviewee see the strengths and weaknesses of their performance

decisions reached by a group a more risky than that decision would've been by a single person.

blind commitment to some faulty ideas, because some group members are too afraid to voice their opinion.

• 1. Forming
• 2. Norming - getting to know each other
• 3. Storming - disagreements in the beginning or conflicts in the middle
• 4. Conforming - work actively towards a common goal.
• 5. Performing 
• 6. Adjourning

the idea with the most votes wins

• a certain percentage of votes needs to be reached before a movement is passed
• can be any percentage

those who don't say anything during the decision-making process will still be held accountable for the decision that is reached

• all communication flows to the leader
• good for simple problems

• ideas flow freely
• better for complex problems

leader dominates and directs group towards his/her personal goals

leader wants group to accomplish goals that the group wants 

leader is nondirective and lets group members do their own thing

offering a selection of choices, all of them bad

• this leader can change both the behavior and the
• outlook of his or her followers.