COMM ch 3, 4, 5

  1. Innate Neurological Programs
    the automatic nonverbal reactions to stimuli that we are born with.
  2. Expectancy Violations Theory
    If someone gets on an elevator and stands right next to you, it’s violating your expectations of a norm. 
  3. Nonverbal Communication: Substituting Relationship
    instead of saying yes, you nod your head.
  4. Nonverbal Communication: Complementing Relationship
    you nod your head and say yes at the same time.
  5. Nonverbal Communication: Conflicting Relationship
    when you say you're fine but you're crying
  6. Nonverbal Communication: Accenting Relationship
    when you are mad at someone you punch them while you're yelling at them.
  7. Facsics
    study of how your face communicates
  8. Ocalics
    study of how your eyes communicate
  9. Gestics
    study of the movement of your body in nonverbal communication
  10. Emblems
    • gestures that have a direct verbal translation
    • ex: sign language
  11. Haptics
    • study of touch as communication
    • ex: hand on shoulder, kissing
  12. Body Synchrony
    the study of posture and the way a person walks and stands.
  13. Artifactics
    • the study of how a person chooses to adorn their body
    • ex: clothing and jewelry, makeup
  14. Proxemics
    - 4 types of distance
    • the study of how people perceive their personal space.
    • 1. intimate distance
    • 2. personal distance
    • 3. social distance
    • 4. public distance
  15. linear listeners/learners
    • these people use their left brain more.
    • logic, language, rational thinking
  16. global listeners/learners
    • these people use their right brain more. 
    • are more creative and rely on intuitive thinking.
  17. low-context cultures
    • like the US
    • speakers put many words in to get their message across
  18. high-context cultures
    speakers don't use many words and expect the listener to guess the context.
  19. Discriminative Listening
    • we can listen to see who or what is making noises
    • or if there is a noise that's unusual
  20. Comprehension Listening
    listening in order to recognize and retain the information in a message
  21. Therapeutic Listening
    • listening to someone else's problems. 
    • important in therapists
  22. Critical Listening
    • evaluating the message
    • sales pitches, campaign speeches
  23. Appreciative Listening
    • listening for enjoyment
    • ex: music, comedy
  24. Listener's Anxiety
    you don't pay attention to the speaker right before you because you're anxious for your presentation
  25. Schema
    when you categorize information into different "folders" in your brain
  26. Self-Talk
    intrapersonal communication within yourself
  27. Self-Concept
    the accumulation of knowledge about yourself.
  28. Cognitive Processing
    the comprehending, organizing and storing of ideas.
  29. Cognitive Dissonance
    when your actions don't match your values
  30. The Different Types of Selfs
    • ideal self
    • public self
    • real self
  31. Communication Apprehension
    when you're nervous about public speaking.
Card Set
COMM ch 3, 4, 5
nonverbal communication, listening, intrapersonal communication