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Innate Neurological Programs
the automatic nonverbal reactions to stimuli that we are born with.
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Expectancy Violations Theory
If someone gets on an elevator and stands right next to you, it’s violating your expectations of a norm.
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Nonverbal Communication: Substituting Relationship
instead of saying yes, you nod your head.
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Nonverbal Communication: Complementing Relationship
you nod your head and say yes at the same time.
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Nonverbal Communication: Conflicting Relationship
when you say you're fine but you're crying
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Nonverbal Communication: Accenting Relationship
when you are mad at someone you punch them while you're yelling at them.
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Facsics
study of how your face communicates
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Ocalics
study of how your eyes communicate
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Gestics
study of the movement of your body in nonverbal communication
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Emblems
- gestures that have a direct verbal translation
- ex: sign language
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Haptics
- study of touch as communication
- ex: hand on shoulder, kissing
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Body Synchrony
the study of posture and the way a person walks and stands.
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Artifactics
- the study of how a person chooses to adorn their body
- ex: clothing and jewelry, makeup
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Proxemics
- 4 types of distance
- the study of how people perceive their personal space.
- 1. intimate distance
- 2. personal distance
- 3. social distance
- 4. public distance
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linear listeners/learners
- these people use their left brain more.
- logic, language, rational thinking
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global listeners/learners
- these people use their right brain more.
- are more creative and rely on intuitive thinking.
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low-context cultures
- like the US
- speakers put many words in to get their message across
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high-context cultures
speakers don't use many words and expect the listener to guess the context.
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Discriminative Listening
- we can listen to see who or what is making noises
- or if there is a noise that's unusual
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Comprehension Listening
listening in order to recognize and retain the information in a message
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Therapeutic Listening
- listening to someone else's problems.
- important in therapists
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Critical Listening
- evaluating the message
- sales pitches, campaign speeches
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Appreciative Listening
- listening for enjoyment
- ex: music, comedy
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Listener's Anxiety
you don't pay attention to the speaker right before you because you're anxious for your presentation
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Schema
when you categorize information into different "folders" in your brain
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Self-Talk
intrapersonal communication within yourself
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Self-Concept
the accumulation of knowledge about yourself.
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Cognitive Processing
the comprehending, organizing and storing of ideas.
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Cognitive Dissonance
when your actions don't match your values
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The Different Types of Selfs
- ideal self
- public self
- real self
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Communication Apprehension
when you're nervous about public speaking.
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