chapter 25

a person who defends or pleads the cause of another ; one that supports or promotes the interests of another

pleasant and at ease in talking to others , characterized by ease and friendliness

a list or outline of things to be considered or done

subordinate , auxiliary

an expert judgment of the value or merit of ; judgment as to quality

completely obvious , conspicuous , or obtrusive , especially in a crass or offensive manner , brazen

exhaustion of physical or emotional strength or motivation , usually as a result of prolonged stress or frustration

a series of executive positions in

sticking together tightly ; producing cohesion

slighting , having a negative or degrading tone

stealing from an employer ; goods ; service ; or funds ; without permission

incapble of being penetrated or pierced ; not capable of being damaged or harmed

things that incite or spur to action ; rewards or reasons for performing a task

a close bond or connection ; a person with a connection ; contract ; link ; or conspiracy with another person or group

trusted counselor or guides

marked by extreme or excessive care in the consideration or treatment of details

to manage with great or excessive control or attention to detail

to process of inciting a person to some action or behavior

criticisms for a fault ; severe or formal reproofs

the act of keeping in possession or use ; keeping in one's pay or service

submissive to or controlled by authority ; placed in or occupying a lower class ; rank ; or postition

directed or used toward a target ; directed toward a specific desire or position

inspire allegiance and devotion from their followers

structured and organized

innovative and able to bring about change in an organization

• autocratic
• democratic
• laissez-faire

makes demands and insists that tasks be done his or her way

fair-minded and asks the opinions of the staff when making decisions

easygoing and does not make a lot of demands on employees

the ability to influence employees so that they carry out their directive

• coercive
• expert
• legitimate
• referent

internal or originates inside someone

external and more material in nature

• recent change in management
• recent change in policies and procedures
• terminations of other employees
• lack of business
• one employee who displays a poor attitude

• every amount paid out
• date and check number
• purpose of payment

• charismatic leader
• transactional leader
• transformational leader

hard management

• humans dislike working and avoid it whenever possible
• worker who do not like responsibility and perfer to be directed than to lead

people enjoy working

soft manangement

• company policy
• supervision
• relationship with supervisors
• work conditions
• salary
• relationship with co-workers

• achievement
• recognition
• the work product
• responisbility
• advancement
• growth

• change happens
• anticipate change
• monitor change
• adapt to change quickly
• move with the change
• enjoy change
• be ready to change again quickly and enjoy it agin

the ability to influence employees so that they carry out their directives

manipulative and the leaders often make threats or uses fear to accomplish goals

 a more positive use of power

is a factor when the leader is knowledgeable

is that of position or status the individual who serves as president hold legitimate power

subordinate to who lead by example, mentors , parents , teachers

• complainers
• angry
• needy
• demanding
• violent
• nonpaying
• noncompliant
• drug seeking
• reschedulers

• feel
• felt
• found

is an excellent tool for evaluating any employee including manager

• reading of the last meeting's minutes
• discussion of any unfinished business
• discussion of any problems in the clinical area
• discussion of any problems in the administrative area
• discussion of any problems in common area
• adjournment