Business Communication Ch 6

routine message topics. i.e. email of a minor policy change, customer calls for product info, a manager compliments an employee. Can be internal or external and come in any form of communication

A plan in which the major purpose of the message is communicated first, followed by any needed explanation and details. Conveying Neutral or Positive Messages

A plan in which the reasons or rationale are presented first, followed by the major idea.

Major idea first, explanation and details, friendly closing

Use a direct question, polite request, or statement to resent you request. Do not ask more questions than are necessary. Make the questions easy to answer.

Explain why your making the request. If possible, show how others benefit from your receiving the requested info.

Close on a friendly note. Express appreciation, and justify deadlines. Offer to reciprocate. Make specific/to purpose and original

for simple requests and info. need a fast response. Longer msgs uses email. avoid for personal or confidential info. overuse will damage credibitiy.

Respond promplty so the info will arrive in time to be used. within 24 expected. twitter within an hour or two.

A message that is sent out of a sense of kindness. No true business objective, conveys congrats, appreciation or sympathy.Recogintion notes, congratulatory notes, thank yous, sympathy notes

Be prompt, be direct, be specific, be sincere, be brief

A program that collects online information from multiple sources and distributes it through one site.

An email update provided by Google when online content matches the user’s predefined search terms.