final 150

• . heading
• . opening
• . body
• . closing

a file used as a reminder that something need to be dealt with

notes used in the medical record to track the patients progress and condition

to make note of or to underline any questions and verify the information

No. 10 general business size

No. 6¾ used for statement

blocking out times slots the physician is not available to see patients

appointment books should open flat for easy writing and reference

allow space for writing

size should conform to the desk space availible

should be large enough to accommodate the pratice

. established patients calling for appointments or to ask questions

. new patients

. patients and medical workers reporting treatment

. other physicians

. laboratories

• . talk naturally and avoid repetition
• . DO NOT use professional jargon
• . use correct grammer

• . pacific
• . mountain
• . central
• . eastern

• . answer phone by thrid ring
• . use inflections
• . enunciate clearly
• . customer should hear a smile

• available 7 days a week 365 days a years
• fastes mail service
• automatically insured up to $100 free of charge

collect on delivery

• letters
• postal cards
• business reply mail
• 13oz or less

first class weighing more than 13oz

• advertising
• promotional
• directory
• editorial
• can not weigh over 15lb

• books
• film
• manuascipts
• printed music

• insurance for coverage against loss or damages
• available for priortity mail first-class mail parcel post

• additional protection
• sender can request evidence of delivery
• can be traced
• accounted for by number from time of mailing to time of delivery

• postal money orders
• convenient way of mailing money
• amount up to $700

• contracts
• deeds
• mortgages
• bank books
• checks
• passports
• insurance policies
• money orders
• birth certificates

• block
• modified block or standard
• modified block indented
• simplified

• all lines flush to the left margin
• very efficient
• less attractive

• dateline
• complimentary closing
• typewritten signature
• all begin at the center
• all other lines begin flush with the left margin

• all lines are flush with the left margin
• salutation replaced with all capital subject line
• omit complimentary closing
• all capital signature below

single spaced

a guide used to replace a folder temporarily removed from the filing space

a folder used to provide space for the temporary filing of materials

• unit 1 last name
• unit 2 first name
• unit 3 middle initial

• consumer credit protection act
• required that individuals be given certain information when credit is extended

18 years or 21 years

is the chronologic record of the practice, all the information about the services rendered , charges and receipts

an accounting period of 12 months during which a compay determines earning and profit

should not be left in open areas or on top of counters  

• only a few staff members
• the opener and closer

• chain of command
• continuing education
• vacation, sick days paid time off
• tardy and absentee policy

• alphabetic
• numeric
• alphanumeric
• subject

• take advantage of bulk mail
• use correct postage
• presort mail
• use zip code

the maker

 500 sheets weighing 20lbs

jargon

cell phones

a change in pitch or loudness

the highness or lowness of sound

making sure no confidential information is said

keep a low tone

to authorize the release of medical records