1. Misrepresentations
    When a speaker produces an incomprehensible message.
  2. Justification
    Accepting responsibility for a failure event then trying to redefine the event as not being a failure.
  3. Equivocation
    deception by purposely sending vague, unclear, or ambiguous messages.
  4. Lies
    Deception through the deliborate presentations of false information.
  5. Deception
    The intentional disguising, avoiding, hiding, or falsifying of the truth.
  6. Excuse
    An admission that a failure event occurred but there was nothing to prevent it from happening.
  7. Save face
    Restore the image that we were orginally trying to convey before our face was threatened.
  8. Identity needs
    The needs we satisfy when we present who we are to other people and confirm other people's identities.
  9. White lie
    A lie that is close to the truth and viewed as fairly insignificant in impact.
  10. Instrumental needs
    The needs we satisfy when we accomplish tasks or perform jobs.
  11. Providing no account
    Offering no response or ignoring a reproach.
  12. Reproach
    An indication by someone that a failure event has occurred.
  13. Mitigating reproach
    A reproach that reflects mild irritation with a failure event.
  14. Aggravating reproach
    A severe, intense declaration of the occurrance of a failure event.
  15. Assertive messages
    Messages in which we argue for our rights while recognizing the rights of others.
  16. Denial
    Stating that a failure event never took place.
  17. Leakages
    Sutble behavioral cues that leads you to believe someone is being deceptive.
  18. Aggressive messages
    Verbal attacks of the face of another person to make them feel less favorable about themselves.
  19. Conflicts
    The interaction of interdependent people over real or falsely perceived incompatible goals and/or interference from each other in achieving goals.
  20. Account
    A stated response to a reproach by the person accused of a failure event.
Card Set
EDUC-100 terms 1