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Misrepresentations
When a speaker produces an incomprehensible message.
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Justification
Accepting responsibility for a failure event then trying to redefine the event as not being a failure.
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Equivocation
deception by purposely sending vague, unclear, or ambiguous messages.
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Lies
Deception through the deliborate presentations of false information.
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Deception
The intentional disguising, avoiding, hiding, or falsifying of the truth.
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Excuse
An admission that a failure event occurred but there was nothing to prevent it from happening.
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Save face
Restore the image that we were orginally trying to convey before our face was threatened.
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Identity needs
The needs we satisfy when we present who we are to other people and confirm other people's identities.
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White lie
A lie that is close to the truth and viewed as fairly insignificant in impact.
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Instrumental needs
The needs we satisfy when we accomplish tasks or perform jobs.
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Providing no account
Offering no response or ignoring a reproach.
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Reproach
An indication by someone that a failure event has occurred.
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Mitigating reproach
A reproach that reflects mild irritation with a failure event.
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Aggravating reproach
A severe, intense declaration of the occurrance of a failure event.
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Assertive messages
Messages in which we argue for our rights while recognizing the rights of others.
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Denial
Stating that a failure event never took place.
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Leakages
Sutble behavioral cues that leads you to believe someone is being deceptive.
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Aggressive messages
Verbal attacks of the face of another person to make them feel less favorable about themselves.
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Conflicts
The interaction of interdependent people over real or falsely perceived incompatible goals and/or interference from each other in achieving goals.
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Account
A stated response to a reproach by the person accused of a failure event.
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