APR - Advanced Communication Skills - 1%

Consensus building, unlike the majority rules approach, requires that all parties around the table agree to support the final decision.

• Creativity to offer new solutions, new messages and new options
  
• Good communication skills: written, verbal, electronic, new technology
  
• In-depth knowledge of the issues to be addressed
  
• Respect for the individual/group requesting consultation
  
• An understanding of the importance of confidentiality
  
• Cultural competence and proficiency
  
• Vision to look beyond the obvious to suggest new possibilities
  
• A team or partnership approach to work with the individual or group
  
• Leadership in setting an example for others to follow
  
• Flexibility in facilitating change or adapting to changing needs

Use of information and power to affect behavior.

• 1. Information: You may perceive that the other side knows more about you and your needs than you know about them and their needs.
• 2. Time: You may perceive that the other side is not under the same kind of time constraints or deadlines as you experience.
• 3. Power: You may perceive that the other side has more power and authority than you think you have.