When scheduling and confirming travel arrangements for the physician, the medical assistant would get which of the following from the travel agent?
The recorded financial transactions in a bookkeeping or accounting system are called
Which appointment scheduling technique determines the number of patients to be seen each hour by dividing the hour by the length of the average visit?
Which of the following filing steps includes ensuring that the appropriate people have taken action on a document before filing it?
Another name for a reminder file is a(n)
D. supplemental file
Which of the following terms refers to the rules or guideline that dictat day-to-day workings of the medical office?
The portion of salary held back from payroll checks for paying government taxes known as
In a letter written in block format, the salutation is folliwed by a
Another name for a PC or personal computer is a
Which of the following are the dimensions of the envelope size most frequently used in office correspondence?
C. four and half inches by nine and a half inches
Account aging receivable
A. is not necessary in a single-physician office
A system used in emergency centers but not used in private practices is
C. cluster scheduling
Appointments that are anticipated to require more time should be scheduled
E. at the beginnging of the hour
For a tickler file to work effectively, it must be
E. checed frequently
The "write-it-once" is a bookkeeping system also known as
A. balance sheet
Word processing is an example of a(n)
D. input device
A spreadsheet is a type of
C. input device
First-class mail is classified as
C. items weighing 13 ounces or less
In written communication, no matter what form is used, the most important issue to take into consideration is:
E. legal and ethical issues
Which of the following does NOT refer to a managed care organizational model?
E. double entry system
Which of the following terms refers to a document or other date saved on a computer?
Which of the following options describes the best way to fold a business letter to fit a standard size envelope?
E. fold the bottom third up first and fold the top third down
When revising the policies and procedures manual, the medical assistant needs to first
D. talk to fellow employees
Leaving large, unused gaps in the physician's schedule is
The correct order of filing units for Anise K. Strong-Morse (Mrs. Adam H. Morse) is
A. Strong-Morse, Anise K.
What should the medical assistant do if a patient misses an appointment?
B. schedule another appointment for the patient but patient must confirm
Referrals to outside physicians or specialists must be entered into the
B. medical records
Which of the following is a trial balance?
E. accrual accounting
A new patient must provide all of the following information except
For a medical office to run smoothly, each employee must
E. read th epolicies and procedures manual
Which insurance carriers would the medical assistant enter into the database?
D. medicare and medicaid only
Checks and cash form a medical practice should be deposited in the bank
The type of scheduling where patients arrive at their own convenience is
C. time speicifed
When a patient receives a referral from his or her PCP to see a speciailist, the referral is given
C. verbally in the office
SOAP refers to
B. method of documentation used in medical records
When transcribing material from recorded dictation, what should the medical assistant do if a word is unclear?
B. guess which word the physician intended and insert it
Cycle billing is a system of billing
D. completed every fourth month
The term "software" means
C. portable hardware
It would be appropriate to send which of the following to a patient via email
When the medical assistant makes an appointment, to ensure she has the correct information, she should
D. say, "Thank you" before hanging up
Which of the following items facilitates communication in the medical office?
C. tickler file
How often should the policy and procedures manual be updates?
D. every month
When preparing business correspondence, the first stop is to
E. choose a letter format
A modem is
Before scheduling an appointment with a specialist, the medical assistant must
D. determine the day and time the procedure must be performed
The process of converting descriptions of diseases, injuries and procedures into numberical designations is termed
Which of the following forms of documentation makes it easiest for the physicians to follow a patients progress and treatment?
A. typed process note
Which of the following choices describes time specified scheduling?
E. one appointment is made for every hour
Which of the following actions should the medical assistant take if a medical record is misplaced?
E. duplicate the information
Which postal class would the medical assistant use to send a monthly newsletter to all patients in the practice?
D. second class
The term "debit" means
The body of an email communication should
D. provide all available background information on the topic
Under which of the following systems are two patients scheduled for the same appointment time?
A. double booking
Referrals are given to which of the following patients?
C. HMO insurance patients who need to see a specialist
Computers are used in the medical office to
E. schedule appointments
The billing schedule is often determined by
E. the number of physicians in the group
All money owed by the practice to other businesses is called
A. accounts payable
The most impotnt piece of equipment in the medical office is the
E. paper shredder
Flexible office hours occur most often
C. in group practices
POMR is the abbreviation for
A. patient-oriented medical record
Petty cash may be used
A. for paying minor incidental expenses
After opening the mail, a medical assistant should
C. put it asie until the patients are gone
When removing a medical chart form the file cabinet, which of the following items should the medical assistant put in its place?
D. a sticky note
When a patient has to cancel an appointment, the medical assistant should
D. try to reschedule the appointment
Which of the following items is a collection of records created and stored on a computer?
The motherboard of a computer is
D. the main circuit board
The patient pays a copayment
E. before being seen by the physician
Which of the following is the most secure way to mail something through the United Stated Postal Service?
B. registered mail
The pegboard system provides control over
A. collections, payments and charges
The medical assistant shoul answer the telephone
D. by the third ring
If the medical office has a patient who is always late for appointments, the best time to try to book this patient is
D. right after lunch
Wave scheduling works best when used in which of the following types of offices?
E. urgent care facilities
Which of the following systems divides the patients of a practice into groups and bills each group at a different time of the month?
B. account aging
How frequently should the medical assistant renew oncall repair service contracts?
D. every year
On an envelope, the return address for the sender should always be places in the
E. upper left corner
Which of the following terms refers to the actual daily recording of the accounts or business transactions of the medical office?
E. account receivable
The physical components of a computer system include all of the following except:
Which is the easiest and least experience type of billing for a health service facility?
D. superbill at time of visit
It is recommended that old appointment books be kept for
D. ten years
A charge slip is also known as a(n)
When scheduling the medical assistant should ask the patient the purpose of the visit
D. to determine how much time is needed for the appointment
In the ambulatory care setting, the postal class likely to be used most frequently is
A. first class
The claim form that is accepted by most insurance carriers is a(n)
The information entered on claims is called
C. demographic information
Which part of a letter indicated the greeting from the sender?
Which of the following is NOT a section of the CPT book?
A. evaluation and management
Which of the following types of incoming mail should the medical assistant attend to first?
A. priority mail
Which of the following statements is NOT true about a typical purchasing procedure in a medical office?
D. every employee can order supplies and write a check from petty cash
Lack of payment is usually not considered serious until after
C. 120 days
Which of the following methods is used to correct an error in a patients chart?
C. draw a single line through the error and make the correction above the error
Which type of check is frequently used for payroll because it itemizes the purposes of the check and deductions?
E. certified check
It will be most difficult to collect past due accounts from
A. a person having financial hardships
Which of the following systems bills all accounts at the same time each month?
E. monthly billing
The medical assistant should ensure the physician has room for which of the following each day?
E. emergency booking
In which of the following locations should medical file drawers be labeled?
A. on the outside of the drawer
The policies and procedures manual would include
A. dress code
Which of the following documents is the record of a professional meeting?
Which of the following should NOT be included in a job description?
A. address of office
A physical inventory of office equipment should be taken
B. every year
Examining a document for damage before filing it comprises which of the following filing steps?
A mediul size computer that can handle multiple uses is a
The purpose of records management includes which of the following?
E. all of the above
Which of the following are important attributes of an effective receptionist?
E. all of the above
A restrictive endorsement is when
C. the payee direts how the check is to be made payable
The purpose of medical coding includes
A. all of the above
An insurance policy clause that restricts the overpayment of benefits when an insured has more than one policy is called
E. coordination of benefits
Which of the following factors should be considered when scheduling a meeting?
E. all of the above
Which of the following is considered a peripheral?
Checking for and repairing damaged documents is part of what step in the fiing process?
Which of the folowing visitors should be immediately announced and escorted to the physician's office?
Which of the following documents is prepared when money is places in an account
b deposit ticket
c. bank statement
d. debit memo
e. credit memo
b. deposit ticket
All of the following coding systems are associated with medical procedures EXCEPT
An insurance company that sels or administers an insurance contract is also known as the
A typed list of the items to be discussed during a meeting is called the
All of the folloqing are input devices EXCEPT the
All of the following indexing rules are tre EXCEPT
E. initials come after complete names
Which of the following represents improper telephone techniques?
A. answering a call with "please hole"
MICR stands for
B. magnetic ink character recognition
The ICD of ICD-9-CM stands for
E. internationa classification of diseases
Contractual clauses that identify additional coverage beyond what is standard are called
The minutes of a meeting typically do not include which of the following
All of the following are considered secondary storage devices EXCEPT
A filing system that organizaes items chronologically for action when the date arrives is called a(n)
E. tickler file
A check may be dishonored for which of the following reasons?
D. A B and C
Which of the following ICD-9-CM codes might require an External cause code (E code)
A method of generating ideas without judgement or criticism is
Which of the following is considered softward?
C. wordperfect 6.0
A mail classification that includes books and manuscripts is
C. special fourth class
Which of the following calls should be transferred to the physician?
A. patients expressing problems associated with treatment or medication
When completing the check register, all of the following information is recorded EXCEPT
E. the date the check is expected to clear
Which of the following ICD-9-CM codes refer to factors that influence health status?
Which of the following is funded by both federal and state revenues?
All of the following are part of the management process EXCEPT
Which of the following is not considered a part of the data processing cycle?
All of the following are considered the closing part of the letter EXCEPT the
Which of the following actions would not be taken when speaking to an angry caller?
A. project a disrespectful tone
Which of the following information is typically not shown on the bank statement?
C. names of the payees paid during the period
Which of the following diagnoses would be coded as indcated?
E. definitive poliomyelitis
Which of the following programs is available to active duty military dependents?
Leadership is best described as
A. the process of working with and through people to achieve organizational objectives willingly
The process of activating the input of the operating system into main memory best describes
When a letter requires a second page, the following information is typed in which order near the top of the second page?
D. recipients name, page number, date
Which of the following conditions has the highest emergency priority?
D. cessation of breathing
All of the following items are subtracted from the bank statement during reconciliation EXCEPT
C. outstanding deposits
CPT stand for
A. current procedural terminology
Which of the following commonly serves as a fiscal intermediary for the medicare program?
B. Blue Cross/ Blue shield
An employees ability to properly perform a task is a function of
D. all of the above
The process of loading the software instruction onto the hard disk is called
Which of the following persons is NOT authorized to prescribe medication?
C. licensed practical nurses
If a medical assistant is reporting normal lab results and cannot reach the patient, what should be done?
D. call back the next day
Many medical practices utilize a color coding system. What is NOT true of a color coding system?
D. this is seldom used in medical record but frequently used for other office files
According to CLIA regulations, how often are moderate and high complexity labs evaluated?
A. every 2 years
The normal range of a potassium test is
a. 13.2-17.3 g/dL
b. 3.5-5.0 mEq/L
c. 135-148 mEq/L
d. 70-110 mg/dL
The normal range of male hemoglobin
A. 13.2-17.3 g/dL
The normal range of normal sodium
A. 135-148 mEq/L
The normal range of normal glucose
A. 70-110 mg/dL
A physician in the group has made a comment that a patient has a pneumothorax. The medical assistant knows that this is
B. a collapse of the lung due to nonpatent lung (bleb) or trauma
What means loss of hair?
What means difficulty with speech expression?
What means vascular reaction to certain foods, drugs, infection, or emotional stress?
What means the absence of menses?
Of the following, what is the second step of the accounting process?
C. record daily transaction
The accounting process 7 steps :
1. review source document
2. record daily transactions
3. post information from journal
4. adjust accounts for changes not already recorded
5. close expenses and revenue accounts
6. prepare trial balance
7. accounting statements prepared
When preforming a physical exam, the abbrevation for PERRLA is used to describe what part(s) of the body?
pupils equal, round, reactive to light and accomdation.
The smallest piece of information processed by acomputer is the
Which of the following would be indexed first?
B. Alice A. Wilson
The person most likely to handle equipment purchases is the
E. office manager
A signature card must be completed to
E. deposit funds in a bank
A direction to consider additional codes is
D. see also
An organizational arranement that provides medical services for a fixed, prepaid fee best describes
Integrating the various resources to meet organizational objectives is known as
The process of activating the input of the operating system into main memory is known as
Which of the following would be indexed last?
C. Alfred O. San Luis
When a pharmaceutical representative arrives unanounced, it is best to
D. request a business card and see it the physician is available for a visit
Special characters that simplify the sorting and routing of financial documents are
The underlined portion of : Hypertension (orthostatic, benign, simple) identifies a(n)
D. nonessential modifier
An insurance policy designed to pay fees not covered by conventional plans is a
C. companion plan
An employee's ability to perform a task is a function of all the following EXCEPT
The process of organizing a blank disk into sectors so that it can store data is known as
Which of the following would be indexed first?
D. Karen Lane
Ideally, the phone should be answered before the
B. second ring
Which of the following most characterizes an ABA number?
A term after the brace (}) indicates
D. a required modifier of the statement before the brace
B. assignment of benefits
An employee's willingness to perform a task is a function of all of the following EXCEPT
A key that moves the cursor to the left, right, top, or bottom margins when pressed is the
B. home key
Annual reaports are best filed using a(n)
a, alphabetical system
b. subject system
c. geographic system
d. numerical system
e. terminal digit system
b. subject system
A check that a bank refuses to pay is
Brackets ([ ]) in ICD-9-CM are used to enclose
C. synonyms, alternative words, or explanatory phrases
A fixed, prepaid fee per person enrolled in a managed care program is a(n)
Close suspension of an employee is most required when the employee is
A. unable and unwilling
A blinking dash or small rectangle that identifies where on the computer screen data will be entered
The best method of controlling charts removed from the office is with a(n)
C. borrowed charts log
All of the following is typically recorded on a telephone message EXCEPT
A. caller's demographic data
A personal record of relevant information regarding a check and checking account balance is a
D. check register
After locating a code in ICD-9-CM Volume II, the MA should
A. verify the code in Volume I
The person or party designated by the policyholder to receive the value of a policy is
Delegating the authority and responsibility for completing a task is most effective when the employee is
D. able and willing
The number of characters contained within an inch is the
The most common color coding filing system color codes the
E. patients surname
The MA's telephone voice should convey all of the following EXCEPT
Carbonless copies of checks use a special paper known as
E. NCR paper
According to ICD-9-CM coding conventions, amlignant hypertension is
E. a severe form with vascular damage
Title 18 of the Social Security Act best decribes
Goals developed and documented by employees themselves are
B. work plans
Which of the following permits the pringting of identical information at the top of each page?
A simple method to check the accuracy of a postal scale is to see if one ounce is displayed when weighing
B. 9 pennies
When dialing direct, the caller dials
B. 1 + area code + seven-digit number
A check that has honored and appropriately stamped to prevent it from being reissued is a(n)
E. cancelled check
A CPT modifier that identifies bilateral procedures is
Title 19 of the Social Security Act best describes
All of the following are devices used to manage one's time EXCEPT a
The last paragraph line appearing alone at the top of a page is a(n)
Mail inadvertently opened should be
E. resealed with tape with the notation "opened in error"
The long distance directory assistance number is
A. 1 + area code + 555-1212
The bank statement shows a balance of $4,250, deposits in transit total $1,200, and outstanding checks that equal $300. The check register balance should be
Which CPT modifier indicated that multiple modifiers have been assigned?
Which of the following is most likely eligible for Medicaid?
E. persons receiving Supplementary Security Income (SSI) for the aged and disabled
When interviewing job applicants, all of the following should be considered EXCEPT
E. social afflilations
A predefined computer setting that is automatically loaded with each new document unless changed by the user is the
Upon receiving checks in the mail, the MA should first
C. restrictively endorse them
The time zone difference between California and New Jersey is
E. three hours
An organizations ability to pay its debts is known as
According to CPT coding conventions, term after a semicolon (;)
C. is part of, or clarifies, main term
Which of the following is the universal claim form developed by HCFA?
Which of the following interview questions is illegal?
A. "Do you have any children?"
An index of files on a disk is known as the
Documents that have the important information highlighted have been
WATS stands for
D. Wide Area Telephone Service
The property of value owned or controlled by an organization is known as
All of the following are E/M descriptors EXCEPT
C. laceration repair
EPSDT stands for
E. Early and Periodic Screening, Diagnosis, and Treatment
Orientation of new employees serves to
a. impact the philosophy and mission of the organization
b. identify performance expectations
c. provides a protected period of time to learn a new job
d, assess the employees skills and learning needs
e. all of the above
e. all of the above
The computer command that organies data alphabetically or numerically in ascending or descending order is
The class of mail delivery of books and manuscripts of at least 24 pages is
E. special fourth class
An effective answering service is necessary to avoid
D. abandonment charges
All of the following are common users of a clincs accounting information EXCEPT
According to CPT coding conventions, complexity of medical decision making is based on all of the following criteria EXCEPT
C. the cost of diagnostic or management services
If treated, physicians must accept assignment on all of the following patients EXCEPT
Which of the following purposes is most in line with assigning a new emloyee a preceptor?
A. to help the new employee neavigate through the system
A computer application that allows multiple applications to operate simultaneously is a
First class mail that is insured is
B. registered mail
The appointment scheduling system should reflect the needs of
E. A and C only
Funds legally remove from a practice for personal use is often classifeid as
Existing CPT codes are represented by HCPCS
A. level I
When preparing the universal claim form for the electronic transmission, it should be typed using
New employee orientation may consist of all of the following EXCEPT
A. refernce check
The software program that permits rapid calculations applied to a table of numerical data is
"Dear Mrs. Smith:" is an examle of
When scheduling appointments, all of the following should be considered EXCEPT
A. the location of the clinic
An accounting document that records all daily transactions is a
Which of the following codes best characterizes a HCPCS Level II code?
COBRA requires that government claim forms and attachments be maintained for at least
D. 6 years
The most appropriate progressive discipline action following a written warning is
A. a temporary suspension
The data entered into a spreadsheet comprising alphanumeric characters primarily used as column and row headings is known as the
"Dear Mrs. Smith:" demonstrated
D. mixed punctuation
A different color ink is commonly used when recording appointments to denote
A. new patients
A financial statement that summarizes revenue and expense for a specified period is the
B. income statement
Which of the following codes best characeterizes an E/M code?
Which of the following should be treated as the payer of last resort?
Which of the following flight arrangement cannot be made by a travel agent?
C. aisle seating assignment
Cell A3 is located at
A. column A, row 3
Reference notation comes right after the
B. signature line
Pica pitch consists of what number of charcters per inch?
The number of lines separating the inside address and the salutation is
Scheduling the number of patients that can be seen in one hour based on the average appointment time describes the
D. wave system
The bank is also known as the
Which of the following would require an ICD-9-CM code?
A purchase agreement provision that covers the cost of repair due to faulty design or manufacturing
The tab key allows one to
E. move the cursor a predetermined number of spaces to the right
Open punctuation refers to
B. placing no punctuation after the salutation
All of the following should be considered when scheduling appointments EXCEPT
B. day of the week
The bank statement shows a balance of $4,050.00. Outstanding deposits total $1,025.00 and outstanding checks total $700.00. The checkbook balance should be
All of the following would require a CPT code EXCEPT
The meeting chairperson is reponsible for which of the following?
E. all of the above
What number of lines of text represent one inch?
The acronym "bc" indicated
B. a copy has been sent to a third party without the original party's knowledge
Scheduling patients with similar diagnoses, treatments, or needs within a specified time frame describes
B. grouping (clustering)
Categorizing accounts according to the number of days the account is past-due describes
A. aging accounts receivable
A health care entitlement program for the indigent that is funded by both state and federal monies but is administered by the state is
Protocol regarding who reports to whom within an organization's hierarchy
D. chain of autority
The keyboard keys most commonly used with fuction keys (F1-F12) are
C. (b) or (d)
Semiblock described a letter format where
A. the first line of each paragraph is indented five spaces
To mitigate potential legal difficulties, appointments should be recorded in
A. indelible ink
A medical assistant who is compensated every other Friday is being paid
An amount that is paid on an insurance contract prior to the payment of benefits
A gratuitous payment for professional services for which custom or propriety forbids a price to be set
In word processing, to reproduce a portion of text and transport it to another section of the document describes
D. cut and paste
Which of the following comprises the opening of a letter?
A. inside address
When is it 2:00 P.M in Minnesota, it is ____ in georgia.
D. 3:00 pm
A property or right owned by a business defines
A prepaid health plan that emphasizes health prevention and promotion
The amount of supplies used as a buffer while awaiting receipt of additional supplies
B. safety stock
The instructional code that directs the computers data processing activities is the
The fastest mail service is
Pharmaceutical representatives are also known as
C. detail persons
If the employee has 7.51% social security tax withheld, the employer must contribute
In ICD-9-CM coding, an idented term that alters the code of a related main term is
E. subterm modifier
When hiring a new employee, the MA should consider all of the following EXCEPT
B. marital status
All of the following are output devices EXCEPT
Letters marked "personal" should be
D. routes directly to the addressee
Directory assistance for out-of-state phone numbers is
C. 1-area code-555-1212
An income statement is also knwon as a
D. profit and loss statement
An amount the insurance company remits to the patient for claimed services
E. reimbursed fee
In preparing for air travel, luggage should be checked in at least ___ hours(s) before scheduled take-off.
Which of the following is associated with computer memory?
4. floppy disk
1 and 3 are correct
Which of the following forms of mail/correspondence is typically handled by the medical assistant?