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"Though or Feeling"
- Feeling: Feel Hurt
- Thought: feel Neglected
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Creating an "I Message"
Feeling Situation Effect
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Maslow's Heirarchy
- Physiological
- Safety
- Love/Belonging/Acceptance
- Esteem
- Self Actualization
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8 Skills in Behavior Window
- Silence
- Door Openers
- Acknowledgemetns
- Active Listening
- Confrontive I-Message
- Shifting Gears (AL/IM)
- Conflict Resolution (Alternatives)
- Values Collision Options
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6 Steps in Problem Solving
- Identifying the Problem
- Generating Alternative Solutions
- Evaluating the Alternative Solutions
- Decision Making
- Implementing the decision
- Following up to evaluate
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Equitable Social Exchange
When solutions to conflicts feel fair to both leader and group member
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Principle of Participation
Fostering teamwork by creating a work culture that values collaboration.
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Mutual need satisfaction
No one loses
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Inner child of the past
a coping mechinism that influences how they will react to leaders
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Full Cup Priniple
In order to give to others i must keep my cup full and keep replinishing it.
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Economic Man Theory
Human beings behave rationally and make choices that will maximaize thier efforts to obtain desired values.
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Dissatisfiers
Certain factors operating in a work group situationact as obstacles to need satisfaction.
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Satisfiers
Providers of need satisfaction
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Linking Pins
People that are leaders in one group and group members in another.
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4 Listening Skills
- Silence
- Door Openers
- Acknowledgements
- Active Listening
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3 Types of Authority
- 1 From knowledge
- 1 From Job Definition
- 1 From Power (not Legit)
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Frame of Reference
Opinons (Different opinions)
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Status Differences
Age, income, employment
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Dilution
Communication Problems worser w/ Employees at different status levels in the organization.
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Filtering
Intentional sifting of the information (Leaving out part of the truth)
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Drama Triangle
3 Types of people
- 1. Persecuter (Its your fault, Bitter Inadequate)
- 2. Rescuer (Let Me do it, Do it my way, Angry, resentful)
- 3. Victim (Its not fair, blaming, abused, powerless)
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How to get off the Drama Triangle
- 1. Indentify your feelings
- 2. Take responsibility
- 3. Use "I" Statements
- 4. Make implicit/explicit; talk about the game
- 5. Stop Playing
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