(CH1) Uploading enables individuals to be producers of information instead of mere consumers
(CH1) According to Thomas L. Friedman, Globalization 3.0...
Individuals and small groups from virtually every nation joined the globalization movement.
(CH1) TransCorp is a medium-sized IT firm that has outsourced its customer-service processes to the Philippines for the last two years. What would most weaken the decision to continue outsourcing?
Customers' complaints about the quality of service have risen dramatically over the past two years.
(CH1) Outsourcing has seen a huge increase because of the decrease in telecommunication costs
(CH1) U.S. companies move work from India back to Mexico or British Columbia in order to address some of the challenges associated with overseas destinations. This is an example of nearshoring
(CH1) The ability to independently learn new technologies as they emerge and assess their impact on your work and life is called computer fluency
(CH1) In order to take advantage of the high quality talent pool, Ernst & Young sets up operations in the Philippines and moves part of its tax services to its new facility. Identify this strategy.
(CH1) In his book The World Is Flat, New York Times foreign affairs columnist Thomas L. Friedman characterized the evolution of globalization as having distinct phases. During this globalization phase, mainly European countries were globalizing, attempting to extend their territories into the New World. Identify this globalization phase.
(CH1) Which of the following allows individuals to utilize powerful search engines on the Internet to build their "own personal supply chain of information, knowledge, and entertainment"?
(CH1) Which of the following is an example of an economic change brought about by globalization?
increases in the outsourcing of labor
(CH1) Which of the following best explains the process of moving business processes or tasks to another company?
(CH1) Aortego, a U.S.-based automobile company, has a manufacturing plant in India and has been able to reduce its manufacturing costs significantly because of the country's highly-skilled yet low cost labor. However, Aortego is forced to shift its plant from India to Canada because of the introduction of a new law which mandates that all companies collaborate with Indian companies before entering into the country. Which of the following best explains Aortego's shift from India to Canada?
(CH1) Knowledge workers are professionals who create, modify, and/or synthesize knowledge as a fundamental part of their jobs
(CH1) During the time of the industrial revolution, some individuals who felt threatened by the changes brought about by technology resorted to protesting against the technology. Identify these individuals.
(CH1) Which of the following refers to having certain functions performed by the same company but in a different country?
(CH1) In-sourcing refers to the delegation of a company's logistics operations to a subcontractor that specializes in that operation.
(CH1) Thomas L. Friedman uses the term "the steroids" to refer to technologies that make different forms of collaboration digital, mobile, virtual, and personal
(CH1) Which of the following occurred when Alvin Toffler's "third wave" gained speed?
Information became the currency of the realm.
(CH1) TransCorp is a medium-sized IT firm that is looking to outsource its payroll processes. Which of the following statements, if true, would most strengthen the decision to outsource?
Companies in other countries are more efficient in all aspects of work, along with lower cost.
(CH1) Which of the following can be cited as an example of outsourcing?
Microsoft hands over its customer service function to Convergys, located in India.
(CH1) A grocery store checkout cash register with a connection to a network is an example of a(n) transaction processing system
(CH1) Which of the following is part of an IS personnel's technical knowledge and skills?
network operating systems
(CH1) Software refer(s) to a program or set of programs that tell the computer to perform certain tasks.
(CH1) In 1994, a company called Netscape released the first mainstream Web browser thereby opening up the possibilities of the Internet for the general public.
(CH1) Aircraft manufacturer Boeing designed its new 787 Dreamliner aircraft in Russia, making use of the availability of highly skilled aeronautical engineers. Identify this strategy.
(CH1) Example of nearshoring?
T-Mobile moves part of its content development process from India to the Czech Republic.
(CH1) Which of the following is an example of a technological change brought about by globalization?
enforcement of global patent and copyright laws
(CH1) Which of the following is part of an IS personnel's systems knowledge and skills?
alternative development methodologies
(CH1) According to Thomas L. Friedman, which of the following is true about Globalization 2.0?
It was interrupted by the Great Depression and the two world wars.
(CH1) Which of the following is a geoeconomic challenge of operating in the digital world?
differences in network infrastructures
(CH1) Which of the following can be cited as an example of a supply chain management system?
(CH1) Which of the following IS personnel is responsible for strategic planning and IS use throughout a firm?
the chief information officer
(CH1) Which of the following best describes the phenomenon termed Web 2.0?
using the Internet as a platform for applications
(CH1) Which of the following IS personnel is responsible for the maintenance of information systems?
a database administrator
(CH1) Which of the following IS personnel is responsible for the maintenance of information systems?
Knowledge workers are continually learning how to do their jobs better.
(CH1) Nearshoring is the use of locations closer to the home country in terms of geographical, political, linguistic, economic, or cultural distance.
(CH1) According to Nicholas Carr, cloud computing may contribute to the decline in outsourcing. Which of the following justifies this statement?
An IT outsourcer's business is built around managing complex internal systems. A shift to a simpler cloud-based IT infrastructure should reduce the need for outsourcers.
(CH1) The purpose of a(n) enterprise resource planning system is to support and integrate all facets of the business, including planning, manufacturing, sales, marketing, and so on.
(CH1) The term wiki refers to Web sites allowing users to add, remove, or edit content and is now often used synonymously with open source dictionaries.
(CH2) With reference to assessing value for the IS infrastructure, architectural value is derived from an investment's ability to extend the infrastructure's capabilities to meet business needs today and in the future
(CH2) Which of the following is an example of a best-cost provider strategy?
Toyota's Lexus brand is considered a luxury car. Some of Lexus' models like the ES model, however, are in the midrange of prices for cars.
(CH2) At the operational level of a firm, the routine, day-to-day business processes and interactions with customers occur.
(CH2) Which of the following is an example of a focused differentiation strategy?
Manufacturers like Ferrari, Aston Martin, and Lamborghini compete in the tiny super car category with prices starting at $150,000 and running as high as $600,000.
(CH2) Information systems at the operational level of an organization often help in automating repetitive activities.
(CH2) Ben White is the manager of a retail store. His work typically includes the routine, day-to-day interactions with customers and, once in a while, solving a customer's problem or dealing with a dissatisfied customer. Additionally, he has to keep track of inventory and issue an order for additional inventory with levels below a specified level. Ben is a(n) operational level manager.
(CH2) While assessing value of the IS infrastructure, regulatory and compliance value is derived from assessing the extent to which an investment helps to meet requirements for control, security, and integrity as required by a governing body or a key customer.
(CH2) Managers at the tactical level of the organization focus on deploying organizational resources to achieve the objectives of the organization
(CH2) A best-cost provider strategy can also be referred to as a middle-of-the-road strategy.
(CH2) While assessing value of the IS infrastructure, operational value is derived from assessing an investment's impact on enabling the infrastructure to better meet business processing requirements.
(CH2) Reduced prices, need for increased quality, and demand for more services would result due to high customers' bargaining power
(CH2) To assist executive-level decision making, information systems are used to obtain aggregate summaries of trends and projections of the future.
(CH2) Which of the following actions would an organization take if it decides to pursue a best-cost provider strategy?
offering products or services of reasonably good quality at competitive prices
(CH2) Which of the following actions can be included as a part of operational planning?
making day-to-day decisions that are highly structured and recurring
(CH2) Managers in the strategic level are referred to as "executives."
(CH2) Which of the following actions would fulfill the resource requirements for the deployment of an innovative information system?
finding system partners
(CH2) Doing things faster is associated with information systems for automating
(CH2) "Doing Things Smarter" is associated with information systems for supporting strategy
(CH2) A firm that enjoys high degree of global integration and local responsiveness is pursuing a(n) transnational strategy.
(CH2) According to Moore's law the number of transistors that could be squeezed onto a silicon chip would double every 18 months.
(CH2) Which of the following statements, if true, would support the argument that Glasco pursues a transnational business strategy?
Glasco's top managers have a global view and look for the best approaches and people regardless of origin.
(CH2) With reference to assessing value for the IS infrastructure, economic value is the contribution an investment makes toward improving the infrastructure's ability to enhance the profitability of the business.
(CH2) Scenario: Glasco Hardware Co. is a multinational firm that manufacturers hardware components for companies like Dell, Sony, and Toshiba. Glasco has seen steady growth for the past 3 years and cites its decision to start manufacturing firms in developing nations as the primary reason for its steady growth, even during recession.Which of the following statements, if true, would support the argument that Glasco implements a global business strategy?
Glasco's top managers believe that the best work approaches and practices are those of the home country.
(CH2) Which of the following actions would fulfill the process requirements for the deployment of an innovative information system?
eliminating internal bureaucracy
(CH2) At the operational level, information systems are typically used to optimize processes and to better understand the underlying causes of any performance problems.
(CH2) Which of the following statements is true about firms pursuing a multidomestic business strategy?
They are extremely flexible and responsive to the needs and demands of local markets.
(CH2) Information systems at the operational level are designed to automate repetitive activities, such as sales transaction processing, and to improve the efficiency of business processes and the customer interface.
(CH2) Which of the following statements is true about organizations pursuing a global business strategy?
They attempt to achieve economies of scale by producing identical products in large quantities for a variety of different markets.
(CH2) While assessing value of the IS infrastructure, "before-and-after" assessments of infrastructure characteristics such as interoperability, portability, scalability, recoverability, and compatibility can be taken to measure architural value.
(CH2) Which of the following is an implication for firms that have a threat of new entrants in their market?
decreased market share
(CH2) The managerial level of the organization is also known as the tactical level.
(CH2) Firms targeting a niche market with low cost products are pursuing a focused low-cost strategy.
(CH2) Tere'OWind, a fashion apparel company, provides numerous low-cost products to a broad range of customers. Tere'OWind is pursuing a low-cost leadership strategy.
(CH2) While assessing value of the IS infrastructure, if we measure the impact of not investing in a particular project, we are deriving the operational value.
(CH2) Which of the following international business strategies is associated with low degree of global integration and high degree of local responsiveness?
(CH2) Executive-level decisions deal with complex problems with broad and long-term ramifications for the organization.
(CH2) Jane Estroisch works as a manager in a multidomestic firm. She focuses on the long-term questions facing the organization such as which countries to compete in and what organizational policies to follow. Jane is in the the executive level of the organization.
(CH2) Companies pursuing a(n) global strategy attempt to achieve economies of scale by producing identical products in large quantities for a variety of different markets.
(CH2) Which of the following is an example of a focused low-cost strategy?
Global furniture retailer Newton provides customers who live in high-altitude areas with "affordable solutions for better living" by offering home furnishings that combine good design, function, and quality with low prices.
(CH2) Which of the following actions distinguish firms pursuing a transnational business strategy?
striking a balance between centralization and decentralization
(CH3) Web servers process user requests for pages using the Hypertext Transfer Protocol
(CH3) Operating systems are often written in assembly language, a very low level computer programming language that allows the computer to operate quickly and efficiently.
(CH3) In a URL, the host name is the particular Web server or group of Web servers (if it is a larger Web site) that will respond to the Web request.
(CH3) In server-centric networks, servers and clients have defined roles.
(CH3) Which of the following tasks is performed by the application software?
writing a business letter
(CH3) A mainframe is used primarily as the main, central computing system for major corporations.
(CH3) Bandwidth is the transmission capacity of a computer or communications channel.
(CH3) True about servers?
They are used to provide services to users within large organizations or to Web users.
(CH3) Systems software is the collection of programs that control the basic operations of computer hardware.
(CH3) A router is a device used to connect two or more individual networks.
(CH3) Any input your computer receives is digitized and then is processed by the CPU. Which of the following explains the meaning of the word "digitized" in the preceding sentence?
translated into binary code
(CH3) True about secondary storage?
It retains the data when the power to the computer is shut off.
(CH3) A client is any computer on the network, or any software application that uses only the services provided by the server.
(CH3) True about processing technologies?
They transform inputs into outputs.
(CH3) The Internet relies on packet-switching technology to deliver data and information across networks.
(CH3) Which of the following occurs if only one computer needs to use the network in a packet-switching system?
Data is sent continuously.
(CH3) A(n) microprocessor is also referred to as the computer's brain.
(CH3) Which of the following is mandatory for packet switching to work?
Each packet being sent across a network must be labeled with a header.
(CH3) Prior to the invention of the Web, content posted on the Internet could be accessed through the Internet tool Gopher. The Web took Gopher one step further by introducing hypertext
(CH3) Designed for medical, engineering, or animation and graphics design uses, workstations are optimized for visualization and rendering of three-dimensional models.
(CH3) Which of the following is true about the graphical Web browser Mosaic?
It is the basis of popular browsers such as Internet Explorer and Mozilla Firefox.
(CH3) Which of the following statements is true about an IP address?
It can be used to navigate to particular Web addresses.
(CH3) The suffix ".org" is reserved for nonprofit organizations
(CH3) True about open source software?
These programs' source code is freely available for use and/or modification.
(CH3) Output technologies deliver information to you in a usable format.
(CH3) A microcomputer is used for personal computing and small business computing.
(CH3) The CPU interacts with secondary storage for permanently storing data.
(CH3) Which of the following tasks is performed by the systems software?
(CH3) Bandwidth is measured in bits per second
(CH3) A supercomputer is the most expensive and most powerful kind of computer, which is used primarily to assist in solving massive scientific problems.
(CH3) The customer relationship management system and personal productivity software are examples of application software
(CH3) A server is any computer on a network that makes access to files, printing, communications, and other services available to users of the network.
(CH3) Protocols define the procedures that different computers follow when they transmit and receive data.
(CH3) The operating system of a computer is an example of a(n) systems software.
(CH3) The primary storage is also known as volatile memory
(CH3) Input technologies are used to enter information into a computer using devices such as a keyboard and mouse on your personal computer, a biometric fingerprint reader to authenticate a person entering a secure laboratory, or RFID scanners to track valuable inventory in a warehouse.
(CH3) A peer is any computer that requests and provides services.
(CH3) The central processing unit is responsible for performing all the operations of the computer.
(CH3) Peer-to-peer networks enable any computer or device on the network to provide and request services. All members of the network have equivalent capabilities and responsibilities.
(CH4) Which of the following firms would most likely pursue the brick-and-mortar strategy?
BestBaker is a local bakery store in Bantam, Connecticut and caters exclusively to its residents.
(CH4) Electronic commerce is used to conduct business with business partners such as suppliers and intermediaries. This form of EC is commonly referred to as business-to-business electronic commerce.
(CH4) EZBiz, the brainchild of three college friends, is a startup venture which plans to produce and market sports gear. They are currently trying to decide between a brick-and-click strategy and a click-only strategy. Which of the following, if true, would most undermine the decision to adopt a click-only strategy?
The public is wary of sharing confidential information after a recent spate of credit card scandals.
(CH4) Companies following a brick-and-mortar business strategy choose to operate solely in the traditional physical markets.
(CH4) Reintermediation refers to the design of business models that reintroduce middlemen in order to reduce the challenges brought on by dealing directly with customers.
(CH4) Companies use firewalls to secure proprietary information stored within the corporate local area network and/or wide area network so that the information can be viewed only by authorized users.
(CH4) Which of the following statements is true about the revenue model?
It describes how the firm will produce a superior return on invested capital.
(CH4) Which of the following actions explains mass customization?
Firms tailor their products and services to meet a customer's particular needs on a large scale.
(CH4) While preparing a business model, a manager considers the question, "How do you plan to let your potential customers know about your product/service?" Which of the following components of the businessing model is he/she considering?
(CH4) Which of the following statements is true about companies pursuing a click-only business strategy?
These companies do not have physical store locations.
(CH4) A collection of companies and processes are involved in moving a product from the suppliers of raw materials, to the suppliers of intermediate components, to final production, and ultimately, to the customer; these companies are collectively referred to as supply chain
(CH4) Ben buys an Olympus E-PL2 from Sony which starts malfunctioning. When he opts for an exchange, the customer representative says that an exchange or repair is not possible because the damage was of a physical nature and not covered under warranty. Which of the following consequences, if true, would be an example of consumer-to-consumer electronic commerce?
Ben sells the Olympus E-PL2 to Balvinder Singh in India through eBay.com.
(CH4) The phenomenon of cutting out the "middleman" and reaching customers more directly and efficiently is known as disintermediation
(CH4) Which of the following is an example of business-to-consumer electronic commerce?
Reuben buys a shoe on Yebhi.com.
(CH4) Which of the following statements is true about the extranet?
It enables two or more firms to use the Internet to do business together.
(CH4) Which of the following is an example of reintermediation?
Kambo, a fashion apparel company that deals directly with customers to sell its products, added retailers to its supply chain to cater to its target audience in remote geographic locations.
(CH4) Organizations primarily use extranets to manage their supply chains
(CH4) Which of the following statements is true about firms pursuing a click-and-mortar business strategy?
These firms operate in both physical and virtual arenas.
(CH4) Which of the following statements is true about B2B and B2C payments?
Most B2B payments are made by checks.
(CH4) Prior to the introduction of the Internet and Web, the secure communication of proprietary information in business-to-business electronic commerce was facilitated using electronic data interchange
(CH4) Which of the following is an advantage of using interactive communication via the Web?
increased customer loyalty
(CH4) Which of the following is an example of consumer-to-consumer electronic commerce?
Marty buys Lobsang's mountaineering equipment from eBay.com
(CH4) Paying businesses that bring or refer customers to another business is known as affiliate marketing
(CH4) Organizations implement intranets to support business-to-employee electronic commerce.
(CH4) The online sales of goods and services is known as e-tailing
(CH4) Intranet is used to facilitate the secured transmission of proprietary information within an organization.
(CH4) Which of the following statements is true about firms pursuing a click-and-mortar business strategy?
These firms learn how to fully maximize commercial opportunities in both domains.
(CH4) Portals can provide substantial productivity gains and cost savings by creating a single point of access where the company can conduct business with any number of business partners.
(CH4) Which of the following is a result of global information dissemination?
Firms market their products and services over vast distances.
(CH4) Which of the following is an asynchronous groupware tool?
(CH4) Which of the following statements is true about electronic commerce?
Business-to-business is by far the largest form of electronic commerce in terms of revenues.
(CH4) Customer portals are designed to automate the business processes that occur before, during, and after sales have been transacted between a supplier and multiple customers.
(CH4) Which of the following statements is true about firms pursuing a brick-and-mortar business strategy?
These firms do not indulge in electronic commerce.
(CH4) What is the difference between customer and supplier portals and business-to-business (B2B) marketplaces?
Unlike customer and supplier portals, B2B marketplaces allow many buyers and many sellers to come together.
(CH4) Task forces are temporary work groups with a finite task and life cycle.
(CH4) Which of the following is an example disintermediation?
OakTeak, a furniture manufacturing firm, started selling directly to its customers after it experienced a dip in sales due to channel conflicts between retailers.
(CH4) Which of the following questions should a manager consider while analyzing the "value proposition" component of the business model?
Why do customers need your product/service?
(CH4) Web-based technologies are cross platform, meaning that disparate computing systems can communicate with each other provided that standard Web protocols have been implemented
(CH4) EZBiz, the brainchild of three college friends, is a startup venture which plans to produce sports gear. They are currently trying to decide between a brick-and-click strategy and a click-only strategy. Which of the following, if true, would most support the decision to adopt a click-only strategy?
Retailers have a preference for established brands that can pay good margins.
(CH4) Which of the following is a synchronous groupware tool?