Survey of Management

  1. Groups & Teams
    • Group: 2 or more people interacting w/one another to reach a specific goal
    • Team: Accomplish work collectively & collaboratively to accomplish goals: intense interaction
  2. Types of Formal Work Groups
    • Command: composed of people who report to a specific manager; determined by org. chart
    • Task Group or Task Force: brought together to accomplish a specific task & then disbanded
    • Self-Managed Work Team: members have authority to lead & manage themselves
    •   - manager often serves as advisor/mentor
    •   - members determine how to achieve goals, assign tasks to                      individual members, coordinate activities, monitor performance, discipline members, & hire/fire members
    • Virtual Team: uses technology to link members who are physically dispersed; members collaborate through internet, videoconferencing, teleconferencing, etc.
  3. Five Stage Model
    • Forming
    • Storming
    • Norming
    • Performing
    • Adjourning
  4. Impact of Group Characteristics

    Group Size
    • Large Groups:
    • - Advantages: More resources & division of labor
    • - Disadvantages: Lower level of interaction makes sharing of info more difficult; social loafing more likely, reduces individual motivation & commitment to group; members are less satisfied
  5. Impact of Group Characteristics

    Small Groups
    -Advantages: More interaction among group members; information more easily shared; individual contribution more recognizable; members motivated & committed to goals, members more satisfied
  6. Impact of Group Characteristics

    Diversity of Members
    • Homogeneous: Members have many characteristics in common (e.g., demographic, personality traits, skills/abilities, work experiences, values, etc.)
    •   - Advantages: members get along well, low level of conflict, high cohesiveness, good communication
  7. Impact of Group Characteristics

    • Diversity among members
    • - Advantages: variety of resources, diversity of ideas can lead to better decisions or outcomes
  8. Roles and Norms

    Behaviors or tasks a person is expected to perform because they are holding a position in an organization or group
  9. Roles and Norms

    Informal standards, expectation, & rules of conduct that are collectively shared by organizational or group members (e.g., work output, promptness, appropriate dress, socializing, etc.)
  10. Group Cohesiveness
    Extent to which members are attracted to a group, want to be a part of the group, & "buy in" to the group's goals

    More effective only when their goals are aligned w/those of the organizaiton
  11. Conformity & Deviance
    Need a balance b/w conformity to norms & deviance
  12. Conformity & Deviance

    Facilitates control over group members in order to accomplish task
  13. Conformity & Deviance

    Can be a catalyst for positive change
  14. Social Loafing
    Tendency for individual effort to decline in a group setting, especially as the group gets larger
Card Set
Survey of Management
Management Test 1