Communication and Documentation

  1. The transmission of information to another person, verbally or through body language.
  2. The written report of the AEMT's pt. interaction; becomes part of the pt. permanent medical record.
  3. Verbal and nonverbal communication techniques that encourage pt. to express their feelings and tio achieve a positive relationship.
    Therapeutic Communication
  4. When a person considers his or her own culture values as more important when interacting Image Upload 1 people of a different culture.
  5. When one person imposes his or her beliefs, values, and practices on another because he or she believes his or her ideals are superior.
    Cultural Imposition
  6. Anything that dampens or obscures the true meaning of a message.
  7. The study of the space between people and its effect on communication.
  8. Questions for which the pt. must provide detail to give an answer.
    Open-ended Questions
  9. Questions that can be answered in short or single word responses.
    Closed-ended Questions
  10. A trusting relationship that you build Image Upload 2 your pt.
  11. Any radio hardware containing a transmitter and receiver that is located in a fixed place.
    Base Station
  12. An assigned frequency or frequencies that are used to carry voice and/or data communications.
  13. A special telephone line that is used for specific point-to-point communications.
    • Dedicated Line or
    • Hot Line
  14. A special base station radio that receives messages and signals on one frequency and then automatically retransmits them on a second frequency.
  15. A process in which electronic signals are converted into coded, audible signals; these can then be transmitted by radio or telephone to a receiver at the hospital with a decoder.
  16. A low-power portable radio that communicates through an interconnected series of repeater stations called "cells".
    Cellular Phone
  17. A radio receiver that searches or scans across several frequencies until the message is completed; the process is then repeated.
  18. Single-frequency radio; transmissions can occur in either direction but not simultaneously in both; when one party transmits, the other can only receive, and the party transmitting in unable to receive.
  19. The ability to transmit and receive simultaneously.
  20. VHF and UHF frequencies that the FCC has designated exculsively for EMS use.
    MED Channels
  21. Sharing of radio frequencies by multiple agencies or systems.
  22. Small computer terminals inside ambulances that directly receive data from the dispatch center.
    Mobile Data Terminal
  23. The federal agency that has jurisdiction over interstate and international telephone and telegraph services and satellite communications, all of which may involve EMS providers.
    Federal Communications Commission (FCC)
  24. An emergency response system in which much of the call information, such as the phone number and location of the caller, is recorded automatically and viewed by the dispatcher on a computer screen.
    • Enhanced 9-1-1
    • (E-911)
  25. The use of radio signal and voice or digital message that is transmitted to pagers (beepers) or desktop monitor.
  26. Instructions provided by the EMD to an emergency caller to care for life-threatening emergencies until help arrives.
    Prearrival Instructions
  27. A written record of the incident that describes the nature of the pt. injuries or illness at the scene and the Tx you provided.
    Patient Care Report (PCR)
  28. Findings that warrent no medical care or intervention, but which by seeking them, show evidence of the throughness of the pt. examination and Hx.
    Pertinent Negative Findings
  29. Define SORT Documentation technique.
    • S - Subjective (What they tell you)
    • O - Objective (What you see)
    • R - Rx (Treatment)
    • T - Transport
  30. Define SOTT Documentation Technique.
    • S - Subjective
    • O - Objective
    • T - Tx
    • T - Transport
  31. Define CHART Documentation Technique.
    • C - C/c
    • H - Hx
    • A - Assessment
    • R - Rx or Tx
    • T - Transport
Card Set
Communication and Documentation