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A social, interpersonal, or language skill that complements a person's technical skills.
soft skill
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A technical skill a person requires for a specific job.
hard skill
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Where Canada's economy used to be based on the products people made from raw materials through manual labour.
Today our economy is..
Knowledge based
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Use of language to persuade an audience.
rhetoric
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study of the words and symbols we choose
semantics
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study of how meaning is assigned and understood
semiotics
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study of how information is processed and how communications systems function
cybernetics
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misunderstanding that results from the receiver inferring a different meaning from a message based on the different meanings of the words that are used.
bypassing
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the study of the use and perception of space
proxemics
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study of time in non-verbal communication
chronemics
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these are non-verbal vocal qualities of communication
paralanguage (vocalics)
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tendency to reject messages based on the personal value systems
cognitive dissonance
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A false published statement that is damaging or injurious to a person's retuation
libel
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tendency to make false assumptions, based on limited experience, that one's own cultural or ethnic group is superior to other cultural or ethnic groups
ethnocentrism
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-this includes Germany, Scandinavia, and North America
-information is explicit and detailed
-don't need much background information
-value individualism and self-assertion
-can say "no" directly
low-context cultures
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-includes cultures such as Japan, China, Korea, Arab countries
-relies heavily on nonverbal, contextual, shared culture meanings
-"we" is more valued than "i"
high-context countries
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Non-verbal communication cues can play 5 roles in relation to verbal communication, they are?
- Repetition
- -telling a technician to repair "this computer" while "pointing"
- Contradiction
- -job candidate says they're confident but don't make eye contact
- Regulation
- -tapping a person on the shoulder
- Substition
- Accenting and complementing
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