chapter 1 big book

the constant practice of considering all aspects of a situation when deciding what to believe or what to do

sensitivity to the individual needs and reactions of patients

the way an individual perceives and processes information to learn new material

how an individual looks at information and sees it as real

how an individual internalizes new information and makes it his or her own

actions that identify the medical assistant as a member of a health profession

the process of considering new information and internalizing it to create new ways of examining information

is how you go about examining new material and making it real

. two types

• concrete perceivers
• abstract perceivers

learn information through direct experience by doing, acting , sensing or feeling. they prefer to learn thing that mean something to them personally or have a connection they can see as useful

take information through analysis, observations and reflection. they like to think about new material and analyze it before incorporating it into their learning.  they prefer to learn step-by-step use this method to solve problems and deal with conflict

make sense of the new material by jumping in and doing things immediately

think about the information to observe and consider

 concrete reflective style of learning

. they want to know the purpose of information and must draw a personal connection with the content in order to learn it

. brainstorming and creative problem solving

. enjoys working in groups

abstract reflective style of learning

. they are egar to learn just for the sheer pleasure of it. and prefer to learn as much factual material as possible

. likes organized lectures but dislikes group work

concrete active style of learning

. they want to know how they can use what they learn to make a differene in their lives

. have leadership and prefer unstructured activities

. enjoys teaching and working in groups

. learn best when the material is applied to real-world problems

abstract active style of learning prefer to experiment and test the knowledge they learn

. they want to know how it works and to apply

. their strengths are in promblem solving and decision making

. they learn hands on

• . what must you do to accomplish you goals?
• . plan time
• . use down time
• . guard time
• . discover time
• . assign time

. what materials , books, research materials and supplies do you need for effective study time?

• how can you make the most of your time?
• . record time
• . use optimal time

• . make the work meaningful
• . plan work deadlines
• . ask for help
• . prioritize
• . reward youself

. it is best to solve the conflict in a private place at the preschedule time

. assertive communication allows you to honestly express your throughts and feelings and enables you to stand up for yourself in a reasonable and rational manner without an emoitional scene

assertive it is a behavior that must be learned

. feel hurt when they are taken advantage of or are anxious about dealing with conflict

. non-assertive individuals internalize hurt and anxiety and eventually have an angry outburst because of all the built up stress

• . take advantage of others
• . appear self-righteous and act in a superior way to get what they want
• . may humiliate or hurt others to achieve their goals or to have their own needs satisfied

• . eyes down
• . shifting weight when talking
• . slumped posture
• . maybe I guess

• . lean forward and point a finger when talking
• . raises voice or sound arrogant
• . you better
• . do it or else

use an I sentence to clearly state how you feel about the situation

become specific about what a problem is

• . 80% to 90% of a message is nonverbal
• . The I message must be accompanied by assertive behavior
• . eye contact
• . raise voice

• . prevent epidmics
• . promote healthy behaviors
• . responds to disasters

• . visual representations of the new material
• . helps you illustrate the main idea and surround it with important details
• . helpful for abstract , concrete learners
• . fishbone, spider, chain of events , cycle map