Management Chapter Nine

  1. Group?
    Two or more people in common interests, objectives, and continuing interaction.
  2. Work Team?
    A group of people with complmentary skills who are comitted to a common mission, perfomance goals, and approach for which they hold themselvesmutually accountable.
  3. Norms of behavior?
    The standards that a work group uses to evaluate the behavior of its members.
  4. Group Cohesion?
    The interpersonal glue that makes mebers of a group stcik together.
  5. Social Loafing?
    The failure of a group member to contribute personal time, effort, thoughts, or other resources to the group.
  6. Loss of Individuality?
    A social process in which individual group members lose self-awareness and its accompanying sense of accountability, inhibition, and responsibility for individual behavior.
  7. Status Structure?
    The set of authority relationships among a group's members.
  8. Task Function?
    An acitivity directly related to the effective completion of a team's work.
  9. Maintenence Function?
    An activity essential to effective, satisfying interpersonal relationships within a group.
  10. Teamwork?
    Joint action by a team of people in which individual interests are subordinated to team activity.
  11. Quality Team?
    A team that is part of an organization structure and is empowered to act on its decisions regarding product and service quality.
  12. Quality Circle?
    A small group of employees who work voluntarily on company time, typically one hour per week, to address work-related problems such as quality control, cost reduction, production planning and techniques, and even product design.
  13. Psychological Intimacy?
    Emotional and psychological closness to other team or group members.
  14. Integrated Involvement?
    Closeness achieved through tasks and activities.
  15. Self-Managed Team?
    A team that makes decisions that were once reserved for managers.
  16. Upper Echelon?
    A top-level executive team in an organization.
Card Set
Management Chapter Nine
Management Chapter Nine