Management Chapter Nine

Two or more people in common interests, objectives, and continuing interaction.

A group of people with complmentary skills who are comitted to a common mission, perfomance goals, and approach for which they hold themselvesmutually accountable.

The standards that a work group uses to evaluate the behavior of its members.

The interpersonal glue that makes mebers of a group stcik together.

The failure of a group member to contribute personal time, effort, thoughts, or other resources to the group.

A social process in which individual group members lose self-awareness and its accompanying sense of accountability, inhibition, and responsibility for individual behavior.

The set of authority relationships among a group's members.

An acitivity directly related to the effective completion of a team's work.

An activity essential to effective, satisfying interpersonal relationships within a group.

Joint action by a team of people in which individual interests are subordinated to team activity.

A team that is part of an organization structure and is empowered to act on its decisions regarding product and service quality.

A small group of employees who work voluntarily on company time, typically one hour per week, to address work-related problems such as quality control, cost reduction, production planning and techniques, and even product design.

Emotional and psychological closness to other team or group members.

Closeness achieved through tasks and activities.

A team that makes decisions that were once reserved for managers.

A top-level executive team in an organization.