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Learning?
A change in behavior acquired through experience.
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Classical Conditioning?
- The process of modifying behavior so that an unconditioned stimulus is paired with an unconditioned stimulus and elicits an unconditioned response.
- Dog Bell Food.
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Classical Conditioning on humans?
- Humans are more complex.
- Behavioral enviornments are complex.
- Human decision making is complex.
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Operant Conditioning?
- Modifying behavior through the use of positive or negative consequences following specific behaviors.
- Financial, social, and nonfinancial reinforcement.
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Positive Consequenes?
Results of a behavior that a person finds attractive or pleasurable.
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Negative Consequences?
Results of a behavior that a person finds unattractive or aversive.
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Reinforcement?
The attempt to strengthen or develop desirable behavior by either bestowing positive consequences or withholding negative consequences.
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Punishment?
The attempt to eliminate or weaken undesirable behavior by either bestowing negative consequences or withholding positive consequences.
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Continuous Reinforcement?
- Reinforcer follows ever response.
- High steady rate of reinforcement.
- Early satiation.
- Behavior weakens raidly when reinforcement disappears.
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Intermittent Reinforcement?
- Reinforcer does not follow every response.
- HIgh frequencies of responding.
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Fixed Ratio Reinforcement?
- A fixed number of responses must be emitted before reinforcement occurs.
- Tends to produce high rate rate of response that is vigorous and steady.
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Variable Ratio Reinforcement?
- A varying or random number of responses emitted for each reinforcement.
- High rate of response that is vigorous and steady.
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Fixed Interval Reinforcement?
- The period of time reinforcement.
- Uneven response pattern.
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Variable Interval Reinforcement?
- Varying or random periods of time reveal reinforcement.
- High rate of response that is vigorous and steady and resistant to extinction.
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Extinction?
The attempt to weaken behavior by attaching no consequences to it.
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Task-Specific Self-Efficacy?
- An individual's beliefs and expectations about his or her ability to perform a specific task effectively.
- Developed by Albert Bandura.
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Sources of Self-Efficacy?
Prior experiences, Behavior models, Persuasion, Assesment.
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Jung's Theory implications?
- Introverted versus Extroverted.
- Personality functions of intuition, sensing, thinking, and feeling.
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Goal-Setting?
- Process of establishing desired results that guide and direct behavior.
- Crystallize sense of purpose and mission.
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SMART?
- Proper goal setting traits.
- Specific, Measurable, Attainable, Realistic, Time-Bound, Prioritized.
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Goal Setting Effects?
- Increase work and motivation.
- Reduce the role of stress.
- Improve the accuracy and validity of performance evaluation.
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MBO?
Management by objectives, a goal-setting program based on interaction and negotiation between employees and managers.
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Performance Management?
A process of defining, measuring, appraising, providing feedback on, and improving performance.
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Performance Appraisal?
The evaluation of a person's performance.
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Deficfiency?
Overlooking aspects of a person's actual performance.
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Unreliability?
Poor performance measures.
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Invalidity?
Inaccurate definition of the expected job performance.
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360 Feedback?
A process of self-evaluation, evaluations by a manager, peers, direct reports, and possibly customers.
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Effective Performance Appraisal?
Validity, Reliability, Responsiveness, Flexibility, Equitibility.
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Entitlemet?
People begin to believe that they deserve rewards despite non-improved behavior.
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Correcting Poor Performance?
- The cause of poor performance must be identified.
- The source of the personal problem must be identified.
- A plan of action must be developed.
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Consensus?
An informational cue indicating the extent to which peers in the same situation behave in a similar fashion.
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Distinctiveness?
An informational cue indicating the degree to which an individual behaves the same way in other situations.
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Consistency?
An informational cue indicating the frequency of behavior over time.
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Attribution Theory?
Managers make attributions (infereneces) concerning employees' behavior and performance.
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Mentoring?
A work relationship that encourages development and career-enhancement for people moving through the career cycle.
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