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Budget
A detailed plan for the future that is usually expressed in formal quantitative terms. (p.3)
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Business process
A series of steps that are followed in order to carry out some task in a business. (p.11)
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Constraint
Anything that prevents you from getting more of what you want. (p.12)
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Controlling
The process of gathering feedback to ensure that a plan is being properly executed or modified as circumstances change. (p. 3)
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Corporate social responsibility
A concept whereby organizations consider the needs of all stakeholders when making decisions. (p. 17)
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Decision making
Selecting a course of action from competing alternatives. (p. 3)
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Enterprise risk management
A process used by a company to identify its risks and develop responsesto them that enable it to be reasonably assured of meeting its goals. (p. 9)
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Financial accounting
The phase of accounting that is concerned with reporting historical financial information to external parties, such as stockholders, creditors, and regulators. (p. 2)
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Lean Production
A management approach that organizes resources such as people and machines around the flow of business processes and that only produces units in response to customer orders. (p. 11)
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Managerial accounting
The phase of accounting that is concerned with providing information to managers for use within the organization. (p. 2)
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Performance report
A report that compares budgeted data to actual data to highlight instances of excellent and unsatisfactory performance. (p. 4)
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Planning
The process of establishing goals and specifying how to achieve them. (p. 3)
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Segment
A part or activity of an organization about which managers would like cost, revenue, or profit data. (p. 3)
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Strategy
A company's “game plan” for attracting customers by distinguishing itself from competitors. (p. 8)
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Theory of Constraints
A management approach that emphasizes the importance of managing constraints. (p. 12)
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Value chain
The major business functions that add value to a company's products andservices, such as research and development, product design, manufacturing, marketing, distribution, and customer service. (p. 11)
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