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ITIL klr.txt

  1. In what ITIL Core Volume is the process service portfolio management included in?
    Service strategy.

    The service portfolio is the complete set of services that is managed by a service provider. Includes 3 categories: service pipeline, service catalog, and retired services.
  2. In what ITIL Core Volume is the process Strategy management for IT services included in?
    Service strategy.
  3. In what ITIL Core Volume is the Financial management for IT services included in?
    Service strategy.The financial management for IT services is the process responsible for managing an IT service provider's budgeting, accounting, and charging requirments.
  4. In what ITIL Core Volume is the process demand management included in?
    Service strategy.
  5. In what ITIL Core Volume is the process business relationship management included in?
    • Service strategy.
    • The business relationship management process is for maintaining a positive relationship with customers; identifies customer needs and ensures the service provider can meet these needs with an appropriate catalog of services; BRM has strong links with service level management.
  6. In what ITIL Core Volume is the process service catalog management included in?
    Service Design.
  7. In what ITIL Core Volume is the process service level management included in?
    Service Design.
  8. In what ITIL Core Volume is the process service capacity management included in?
    Service Design.
  9. In what ITIL Core Volume is the process availability management included in?
    Service Design.
  10. In what ITIL Core Volume is the process information security management included in?
    Service Design.
  11. In what ITIL Core Volume is the process supplier management included in?
    Service Design.
  12. In what ITIL Core Volume is the process change management included in?
    Service Transition.
  13. In what ITIL Core Volume is the process service asset and configuration management included in?
    Service Transition.
  14. In what ITIL Core Volume is the process knowledge management included in?
    Service Transition.
  15. In what ITIL Core Volume is the process Transition Planning and support management included in?
    Service Transition.
  16. In what ITIL Core Volume is the process Release & Deployment management included in?
    Service Transition.
  17. In what ITIL Core Volume is the process Service Validation & testing management included in?
    Service Transition.
  18. In what ITIL Core Volume is the process change evaluation management included in?
    Service Transition.
  19. In what ITIL Core Volume is the process event management included in?
    operations
  20. In what ITIL Core Volume is the process request fulfillment management included in?
    operations
  21. In what ITIL Core Volume is the incident management included in?
    operations
  22. In what ITIL Core Volume is the problem management included in?
    operations
  23. In what ITIL Core Volume is the access management included in?
    operations
  24. In what ITIL Core Volume is the 7 step improvement process included in?
    CSI
  25. In what ITIL Core Volume is the service reporting process included in?
    CSI
  26. In what ITIL Core Volume is the service measurment included in?
    CSI
Author
klrhode123
ID
168138
Card Set
ITIL klr.txt
Description
my ITIL flashcards
Updated

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