chapter 10

a software system that answers phones automatically and routes calls to staff after the caller responds to prompts: also used to call a large number of patients to remind them of appointments or make announcements

an unexpected event that throws a plan into disorder , an interruption that prevents a system or process from contnuing as usual or as expected

patients who are returning to the office who have previously been seen by the physcian

a means of achieving a particular end as in a situation requiring haste or caution

essential , being an indispensable part of a whole

a two - way communication , mutual or reciprocal action or influence

coming and going at intervals not continous

space of time between events

something in which a thing originates , develops , takes shape or is contained a base on which to build

a person who fails to keep an appointment without giving advance notice.

something that is necessary to and end or to carry out a function

competency as a result of training or practice

payment of benefits to the physician for services rendered according to the guideline of the third-party payer

a system of examining and separating into different groups in the medial office determining the severity of illness that patients experience and prioritizing appointments based on that severity

relating to a combination of social and economic factors

a predeveloped page layout used to make new page with a similar design pattern or style a standardized file type used in computer software as a preformatted example on which to base other files

tidal wave scheduling