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READ SYSTEM
- Rapport - postive relationships
- Empathy - understanding
- Assessment - identfy goals and needs
- Development - develop program
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rapport
- 7% words
- 38 tone
- 55 physiology
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empathy
- what are you trying to achieve
- how long has this been a goal
- what is most important about achieving that
- what has prevente u from achieving it in the past
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assessnent
- nondirective questions- (open ended)
- directive - only with a yes or no
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