OB CH.13

  1. What is Conflict?
    process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about
  2. What is the traditional view of Conflict?
    The view that states conflict must be avoided—that it indicates a malfunctioning within the group.
  3. What is the interactionist view?
    the belief that conflict is not only a positive force in a group but is also an absolute necessity for a group to perform effectively.
  4. What is Functional conflict?
    Conflict that supports the goals of the group and improves its performance
  5. Dysfunctional conflict, 
    conflict that hinders group performance
  6. What are the 3 types of conflict?
    task, relationship, and process..
  7. What are Task conflicts?
    conflicts over content and goals of the work.
  8. What are Relationship conflicts?
    conflict based on interpersonal relationships
  9. What are Process conflict? 
    conflict over how work gets done.
  10. Task conflict is also related to these positive outcomes only when
    all members share the same goals and have high levels of trust.
  11. What are the five stages of the Conflict Process? 
    potential opposition or incompatibility, cognition and personalization, intentions, behavior, and outcomes
  12. First Stage in the Conflict Process is?
    Potential Opposition or Incompatibility
  13. The first step in the Conflict Process has 3 sub steps, what are they?
    Communication, Structure, Personal Variables.
  14. True or False...Conflict Can arrise from too much information?
    The potential for conflict increases when either too little or too much communication takes place. Apparently, an increase in communication is functional up to a point, after which it is possible to overcommunicate, with a resultant increase in the potential for conflict.
  15. True or False...
    The smaller the group and the more generalized its activities, the greater the likelihood of conflict.
    • False.
    • The larger the group and the more specialized its activities, the greater the likelihood of conflict.
  16. True or False...
    Potential for conflict is greatest when group members are younger and when turn over is high.
  17. True or False...
    Some people just tend to get in conflicts a lot.
  18. True or False...
    Emotions from outside of work are often left outside the office and are often not a major source of conflict.
  19. Stage 2 of the Conflict process?
    Cognition and Personalization.
  20. True or False...
    Because a conflict is a perceived conflict, does not mean it is personalized.
  21. True or False...
    Because it is a felt conflict, does not mean it is personalized.
    • False.
    • It is at the felt conflict level, when individuals become emotionally involved, that parties experience anxiety, tension, frustration, or hostility.
  22. True or False.
    Negative Emotions increase our tendency to see potential relationships among the elements of a problem, take a broader view of the situation, and develope more innovative solutions.
    • False.
    • Negative emotions allow us to oversimplify issues, lose trust, and put negative interpretations on the other party’s behavior.
  23. Stage 3 of the conflict Process is what?
    • Intentions:
    • decisions to act in a given way
  24. Multiple Choice:
    When one person seeks to satisfy his or her own interests regardless of the impact on the other parties to the conflict, that person is competing.

    B) Competing
  25. When parties in conflict each desire to fully satisfy the concerns of all parties, there is cooperation and a search for a mutually beneficial outcome.

    B) Collaborating
  26. A person may recognize a conflict exists and want to withdraw from or suppress it.

    E) Avoiding
  27. A party who seeks to appease an opponent may be willing to place the opponent’s interests above his or her own, sacrificing to maintain the relationship.

    A) Accommodating
  28. there is no clear winner or loser. Rather, there is a willingness to ration the object of the conflict and accept a solution that provides incomplete satisfaction of both parties’ concerns.

    A) Compromising

    Each party intends to give up something.
  29. Stage 4 of the conflict model is?
    • Behavior.
    • The behavior stage includes the statements, actions, and reactions made by the conflicting parties, usually as overt attempts to implement their own intentions.
  30. True or False...
    You should always assume conflicts that reach the upper ranges of the continuum are always dysfunctional.
  31. True or False...
    Functional Conflicts tend to be at the higher range of the continuum.
    • False.
    • Functional Conflicts tend to be at the lower range of the continuum.
  32. Stage 5 of the conflict model is?
  33. True or False:
    Conflict encourages Groupthink?
    • False:
    • Conflict is an antidote for groupthink. It doesn’t allow the group to passively rubber-stamp decisions that may be based on weak assumptions, inadequate consideration of relevant alternatives, or other debilities. Conflict challenges the status quo and therefore furthers the creation of new ideas, promotes reassessment of group goals and activities, and increases the probability that the group will respond to change.
Card Set
OB CH.13
Organizational Behavior Chapter 13