organzation bus.txt

The Human Resource Department at ABC Company has just calculated the absenteeism rate for 2009, and it is 25% higher than it was in 2007 and 2008. ABC should

ABC Company operated as a Polish independent business in Poland until it was purchased by the American XYZ Corporation. ABC is now a __________ of XYZ Corporation.

The top management team of ABC Company is meeting to discuss possible changes in the structure of the company. Over the past 10 years, its environment has become increasingly unstable; changes are very difficult to predict. ABC should move toward having a(n) _________ structure.

In ABC Insurance, the hiring decisions are all made by top management. ABC is an example of a(n) ___________ organization.

XYZ Insurance Company is about to install a new computer system that will change the way claims adjusters settle claims. Adjusters will be able to do the adjustment and issue the check right at the scene of the accident! XYZ most likely needs to focus on changing employee

At XYZ Company, employees set daily production goals and check the quality of their own products. XYZ has overcome which of the following barriers to success of control systems?

XYZ carefully tracks the sale of its new Model III widget. Many competitors have recently entered this highly competitive market. Over the past 3 months, sales have started to decline. The product is probably in the __________ stage of the product life cycle.

XYZ Company scans it environment regularly. However, it does not tend to seek opportunities outside its present markets. This company would most likely be a (n)

XYZ, an American corporation, builds a manufacturing plant in Mexico, employs Mexican citizens and receives favorable tax treatment by the Mexican government. XYZ is

Eleven workers from different subunits at the Springfield plant of ABC Company meet monthly with their supervisors to discuss workplace problems, particularly those connected with production and waste in the department. This is an example of a

Alvin is a manager who accepts that differences and similarities exist between home and foreign personnel and practices, and that the company should use whatever techniques are most effective. Alvin can be described as a(n) __________ manager.

Bartolome is participating with other managers in a discussion about what his organization's goals should be for the next five years. He is participating in

Boris has assembled a task force that is composed of people who don't know each other well. He should expect this group to make better decisions when

Cynthia Barton Rabe, a former innovation strategist for Intel, suggests that too much knowledge and _______ can actually kill innovation.

Esteban, President of Acme Beverage Company, has just reviewed the dismal results of the company's new product, a chocolate cola beverage. Edith was the major force behind the idea and its market trial. It appears that Edith did the normal level and type of research on the product's acceptance by consumers prior to its introduction. Esteban should

In Harvey's job, he takes random samples of production runs to ascertain quality. His job involves

Joe, a human resources specialist for Jersey Office Supplies Co., rides along with the furniture delivery people to observe the problems they were encountering and what activities they were required to perform. Joe was performing a

Jose is performing an appraisal of Rene, one of his subordinates. The company's performance appraisal form asks him to rate Rene's performance on teamwork on a scale ranging from, "Always meets his commitments to fellow team members and is always ready to help them when needed," to "Consistently late in meeting commitments to team members and rarely does more than required." Jose's company has a(n) _________ system of performance appraisal.

Joyce is in the library checking to see how much material is available on a topic she has tentatively chosen for a research paper. Joyce is in the ___________ stage of her project.

Imelda is meeting with other managers to discuss how the departments within her division can work together in the next twenty-four months to support the organization's goals. She is participating in

Ivan is meeting with his subordinates to work out the numbers of positions for workers needed to handle production for the next 6 months. Ivan is involved in .

Ling Lee procrastinates making a decision about the morale problem among assembly workers. After all, she thinks, maybe someone else will figure out what to do. Ling Lee is experiencing a ________ reaction.

Which of the following is an example of a proactive change?

Which of the following is one of the organizational responses to uncertainty identified by Miles and Snow?

Rosa has been asked to observe a task force during its initial meetings and to give them feedback and suggestions about how to improve the way they function. Rosa is involved in

Sue hired a successful employee from ABC University. She is convinced that hiring from ABC University in the future will produce the same level of success. This is an example of a (n)

Zoe must decide whether to sign an extension to her lease for her small coffee shop, but she decides to take no action because she believes there will be no great negative consequences. Zoe is practicing

Charity Hospital has a Chief of Medical Services, a Director of Administrative Services, and a Director of Outpatient Services. Charity has a ___________ structure.

McDonald's has a procedure for making hamburgers that specifies the order in which ketchup and mustard are put onto the burger. McDonald's is a(n) ____________ organization.

The Lemon Car Company recently instituted cross-functional teams to develop new products. People on the teams may be located in different parts of the country. It is expensive and time-consuming for people to travel from their different locations to headquarters to meet. The company would benefit most from a change in _________ involving

Your Local Department (YLD) store is in the process of cross-training all of its employees to be able to assist customers, do inventory audits, and assess demand for new clothing fashions. The company is changing

The Church of Latter Day Saints is an example of a

Which of the following countries is a member of APEC?

General Motors is currently in what stage of their organizational life cycle?

An example of a firm pursuing a cost-leadership strategy is

Two years ago, Jersey Office Supply Company changed the maintenance schedule on its delivery trucks by increasing the number of miles between oil changes and other preventive maintenance activities. This allowed them to forego purchasing another truck to cover when vehicles were out of service for preventive maintenance. Last year, however, Jersey trucks broke down about 50% more than the prior year. This is an example of

Rocky Mountain Ski and Snowboard is a small shop that provides ski equipment for Rocky Mountain skiers. It has decided to increase advertising in the Denver Post and the Vail Voice as well as sponsor one of the mountain competitions. It is following which strategy?

Southwest Airlines employees all know about when CEO Herb Kelleher visited one of the airlines' hangars in the middle of the night in a dress with a purple boa - just to liven things up. In fact, this is part of Southwest's history. This is an example of a

Timex Watch is an example of an organization pursuing a _________ strategy.

A UPS driver fails to perform according to the standards set for the route and traffic conditions. A supervisor rides along and gives suggestions for improvement. This is the ____________ stage of the control process.

Which of the following is a hindrance to perfectly rational decision making?

Bad planning usually is a result of which of the following?

Which of the following is a behavior of a leader who executes?

Which of the following is a means for achieving integration?

Organizational culture can be described as

According to experts, innovation has which of the following characteristics?

Which of the following is a positive way to stand out in a new job?

Which of the following is a characteristic of innovation?

Control helps an organization

Which of the following is an area in which change is often needed?

Which of the following is a principle of Deming management?

MBO was developed by Peter Drucker in the

In MBO, the structure of the objectives�organizational, divisional, departmental, and individual�is called the ________ of objectives.

MBO stands for

Which piece of legislation established the U.S. retirement system?

The __________ Act allows the President of the United States to prevent or end a strike that threatens national security.

Which of the following laws/regulations is related to equal employment opportunity?

Former President Lyndon B. Johnson's pressing on with the Vietnam War despite mounting casualties abroad and political upheavals at home was most likely due to a(n)

The principal organization that provides low-interest loans to developing nations for improving their infrastructures is called the

The United States implemented a complete ban on the importation of beef raised in Great Britain. This is an example of a(n)

The U.S. does not allow the import of Cuban sugar and cigars. This is an example of a(n)

The __________ is designed to monitor and enforce trade agreements.

Japan has increased the price of rice imported from the United States through a tax on American rice. This is a form of

The degree to which people accept inequality in social situations is known as

A company that is buying goods outside the country and reselling them domestically is involved in

When a company uses a supplier outside itself to provide goods and services, it is

A(n) __________ is when people rely heavily on situational cues for meaning when communicating with others.

Which of the following is a step in the control process?

The second step in the control process is.

The movement of goods and services among nations without political or economic obstruction is called

Which of the following is an advantage of small companies?

The statement of an organization's purpose or reason for being is called its

Which of the following is in the correct order?

A __________ designates specific required action.

Which of the following is a benefit of planning?

The _________ identifies the goods or services the organization provides and will provide, and the reasons for providing them.

Planning is defined as

After setting goals, managers should next

Which level of management is more often engaged in operational planning?

Which of the following statements about strategic planning and strategic management is true?

The "grand strategies" are

The stage of the product life cycle during which competitors enter the market is the _____________ stage.

When analyzing the "S" in a SWOT analysis, a manager might be assessing

Which of the following is a question a strong strategic plan must address?

In the growth stage of the product life cycle, most products are most likely

Which of the following is the second stage in the strategic-management process?

According to the text, a small firm is likely to benefit significantly from strategic planning

An organization that keeps costs and prices low in targeting a narrow market is pursuing a strategy of

A vision or projection of the future is called a

The most important thing a good mission statement should express is the

Which of the following is a disadvantage of group decision making?

A graph of decisions and their possible consequences is known as a

Managers tend to give more weight to more recent behavior. This is largely due to the

The general moral principles for managers ("the magnificent seven") helps to ensure that managers' decisions are

Passing the buck or procrastinating about a decision are examples of

The _________ a group is the __________ the quality of the decision.

Which of the following is a possibility in an attempt to correct an action that is not working?

When the primary goal of a group is subsumed by a secondary goal, ________ has occurred.

Which of the following is one of the "magnificent seven" general moral principles for managers?

The idea that decision makers find the notion of an actual loss more painful than giving up the possibility of a gain is called.

The tendency of the parts of an organization to draw together to achieve a common purpose is called

__________ values are the values and norms actually exhibited in the organization.

A firm that tends to rely on routines and policies even as new events occur is most likely to be a(n) __________ organization.

Which of the following should a manager delegate?

Today, what is considered to be the ideal span of control?

A supervisor has 40 employees under her; this would be considered a __________ span of control.

In a functional structure, people with __________ are grouped together.

The type of interview that is most likely to cause managers problems because of its potential for bias and questionable legality is the

Performance appraisal consists of

A feedback technique in which a manager is appraised by his boss, peers, subordinates, and possibly clients is called a

The activities managers perform to plan for, attract, develop and retain an effective workforce are called

The economic or productive potential of strong, trusting, and cooperative relationships is called

Which of the following is a form of off-the-job training?

On being hired, executives often negotiate generous severance packages that they receive if the company is bought. These are called:

The arrangement of having discrete parts of a task done by different people is called an organization's

Which type of organization is most likely to be organic?

The process of determining the basic elements of a job by observation and analysis is called job

Which of the following methods is effective in helping people learn facts such as work rules?

Which of the following is an on-the-job training method?

Which of the following external recruiting methods works best?

More companies are forging strategic alliances with other firms. This is an example of a(n) ________ change.

Which of the following sequences best describes how a manager can foster innovation in an organization?

The creation of products, services, or technologies that replace those that already exist is called __________ innovation.

Changing drinking habits have led to an increase in wine sales and a decrease in whiskey sales. This is an example of a(n) _______ change.

An innovative change involves _________ complexity, cost, and uncertainty.

In which of the following situations would the use of OD techniques be the most helpful?

Which of the following is a supertrend shaping the future of business?

The creation of products, services, or technologies that modify those that already exist is called __________ innovation.

The question "What is the problem?" would most likely be asked during the __________ stage of OD.

The reintroduction of a familiar practice within the same organization is called a(n)

Radically innovative change involves ________ change in complexity, cost, and uncertainty.

Introducing a practice that is new to the industry is called a(n) __________ change.

The process by which a company compares its performance with that of high-performing organizations is called

Which of the following circumstances is likely to increase the success of OD?

Another term for the return ratio is the

Operational control is performed by

TQM holds to two core principles

Which of the following is an example of an informational resource control?

"What must we excel at" is the question to be answered by which of the following balanced scorecard perspectives?

Reduction in the steps of a work process is also called

A team that meets temporarily to solve a particular problem is called a

Which of the following is one of the resource areas of control for organizations?

Which kind of organization is most likely to try to exert too much control?

A budget that allocates increased or decreased funds to a department by using the last budget period as a reference point is called a(n)

The amount of acceptable deviation from a standard is called the

The process of ongoing small, incremental improvements in all parts of an organization is called

Which of the following is a primary function of management?

Which of the following is a barrier to effective measurement?

Productivity equals

Which of the following is the best stated standard?