organzation bus.txt

  1. The Human Resource Department at ABC Company has just calculated the absenteeism rate for 2009, and it is 25% higher than it was in 2007 and 2008. ABC should
    B. investigate whether employees have become dissatisfied with their jobs.
  2. ABC Company operated as a Polish independent business in Poland until it was purchased by the American XYZ Corporation. ABC is now a __________ of XYZ Corporation.
    C. wholly owned subsidiary
  3. The top management team of ABC Company is meeting to discuss possible changes in the structure of the company. Over the past 10 years, its environment has become increasingly unstable; changes are very difficult to predict. ABC should move toward having a(n) _________ structure.
    D. organic
  4. In ABC Insurance, the hiring decisions are all made by top management. ABC is an example of a(n) ___________ organization.
    B. centralized
  5. XYZ Insurance Company is about to install a new computer system that will change the way claims adjusters settle claims. Adjusters will be able to do the adjustment and issue the check right at the scene of the accident! XYZ most likely needs to focus on changing employee
    B. skills.
  6. At XYZ Company, employees set daily production goals and check the quality of their own products. XYZ has overcome which of the following barriers to success of control systems?
    E. too little participation
  7. XYZ carefully tracks the sale of its new Model III widget. Many competitors have recently entered this highly competitive market. Over the past 3 months, sales have started to decline. The product is probably in the __________ stage of the product life cycle.
    C. maturity
  8. XYZ Company scans it environment regularly. However, it does not tend to seek opportunities outside its present markets. This company would most likely be a (n)
    D. defender.
  9. XYZ, an American corporation, builds a manufacturing plant in Mexico, employs Mexican citizens and receives favorable tax treatment by the Mexican government. XYZ is
    A. using a maquiladora.
  10. Eleven workers from different subunits at the Springfield plant of ABC Company meet monthly with their supervisors to discuss workplace problems, particularly those connected with production and waste in the department. This is an example of a
    C. quality circle
  11. Alvin is a manager who accepts that differences and similarities exist between home and foreign personnel and practices, and that the company should use whatever techniques are most effective. Alvin can be described as a(n) __________ manager.
    C. geocentric
  12. Bartolome is participating with other managers in a discussion about what his organization's goals should be for the next five years. He is participating in
    A. strategic planning
  13. Boris has assembled a task force that is composed of people who don't know each other well. He should expect this group to make better decisions when
    B. the members have common knowledge.
  14. Cynthia Barton Rabe, a former innovation strategist for Intel, suggests that too much knowledge and _______ can actually kill innovation.
    C. experience
  15. Esteban, President of Acme Beverage Company, has just reviewed the dismal results of the company's new product, a chocolate cola beverage. Edith was the major force behind the idea and its market trial. It appears that Edith did the normal level and type of research on the product's acceptance by consumers prior to its introduction. Esteban should
    D. reward Edith.
  16. In Harvey's job, he takes random samples of production runs to ascertain quality. His job involves
    B. statistical process control.
  17. Joe, a human resources specialist for Jersey Office Supplies Co., rides along with the furniture delivery people to observe the problems they were encountering and what activities they were required to perform. Joe was performing a
    D. job analysis.
  18. Jose is performing an appraisal of Rene, one of his subordinates. The company's performance appraisal form asks him to rate Rene's performance on teamwork on a scale ranging from, "Always meets his commitments to fellow team members and is always ready to help them when needed," to "Consistently late in meeting commitments to team members and rarely does more than required." Jose's company has a(n) _________ system of performance appraisal.
    D. BARS
  19. Joyce is in the library checking to see how much material is available on a topic she has tentatively chosen for a research paper. Joyce is in the ___________ stage of her project.
    B. planning
  20. Imelda is meeting with other managers to discuss how the departments within her division can work together in the next twenty-four months to support the organization's goals. She is participating in
    C. tactical planning.
  21. Ivan is meeting with his subordinates to work out the numbers of positions for workers needed to handle production for the next 6 months. Ivan is involved in .
    C. tactical planning.
  22. Ling Lee procrastinates making a decision about the morale problem among assembly workers. After all, she thinks, maybe someone else will figure out what to do. Ling Lee is experiencing a ________ reaction.
    C. defensive avoidance
  23. Which of the following is an example of a proactive change?
    B. Mary explores improvements in working conditions with her staff and begins to implement them prior to any real discontent on the part of the staff.
  24. Which of the following is one of the organizational responses to uncertainty identified by Miles and Snow?
    B. prospector
  25. Rosa has been asked to observe a task force during its initial meetings and to give them feedback and suggestions about how to improve the way they function. Rosa is involved in
    B. diagnosis.
  26. Sue hired a successful employee from ABC University. She is convinced that hiring from ABC University in the future will produce the same level of success. This is an example of a (n)
    E. representativeness bias.
  27. Zoe must decide whether to sign an extension to her lease for her small coffee shop, but she decides to take no action because she believes there will be no great negative consequences. Zoe is practicing
    D. relaxed avoidance.
  28. Charity Hospital has a Chief of Medical Services, a Director of Administrative Services, and a Director of Outpatient Services. Charity has a ___________ structure.
    A. functional
  29. McDonald's has a procedure for making hamburgers that specifies the order in which ketchup and mustard are put onto the burger. McDonald's is a(n) ____________ organization.
    C. mechanistic
  30. The Lemon Car Company recently instituted cross-functional teams to develop new products. People on the teams may be located in different parts of the country. It is expensive and time-consuming for people to travel from their different locations to headquarters to meet. The company would benefit most from a change in _________ involving
    A. technology; teams meeting "virtually" through electronic media.
  31. Your Local Department (YLD) store is in the process of cross-training all of its employees to be able to assist customers, do inventory audits, and assess demand for new clothing fashions. The company is changing
    C. skills.
  32. The Church of Latter Day Saints is an example of a
    B. multinational organization.
  33. Which of the following countries is a member of APEC?
    D. China
  34. General Motors is currently in what stage of their organizational life cycle?
    B. maturity stage
  35. An example of a firm pursuing a cost-leadership strategy is
    A. Home Depot.
  36. Two years ago, Jersey Office Supply Company changed the maintenance schedule on its delivery trucks by increasing the number of miles between oil changes and other preventive maintenance activities. This allowed them to forego purchasing another truck to cover when vehicles were out of service for preventive maintenance. Last year, however, Jersey trucks broke down about 50% more than the prior year. This is an example of
    C. overemphasis on means instead of ends
  37. Rocky Mountain Ski and Snowboard is a small shop that provides ski equipment for Rocky Mountain skiers. It has decided to increase advertising in the Denver Post and the Vail Voice as well as sponsor one of the mountain competitions. It is following which strategy?
    A. growth
  38. Southwest Airlines employees all know about when CEO Herb Kelleher visited one of the airlines' hangars in the middle of the night in a dress with a purple boa - just to liven things up. In fact, this is part of Southwest's history. This is an example of a
    B. story.
  39. Timex Watch is an example of an organization pursuing a _________ strategy.
    A. cost leadership
  40. A UPS driver fails to perform according to the standards set for the route and traffic conditions. A supervisor rides along and gives suggestions for improvement. This is the ____________ stage of the control process.
    C. take corrective action
  41. Which of the following is a hindrance to perfectly rational decision making?
    • A. information overload
    • B. different priorities
    • C. conflicting goals
    • D. imperfect information
    • E. All of the above hinder perfectly rational decision making.
  42. Bad planning usually is a result of which of the following?
    • A. information overload
    • B. ineffective group dynamics
    • C. poor assessment of an organization's capabilities
    • D. faulty assumptions about the future
    • E. Bad planning usually results from all of the above.
  43. Which of the following is a behavior of a leader who executes?
    • A. know your people and your business
    • B. insist on realism
    • C. follow through
    • D. know yourself
    • E. All of the above are behaviors of a leader who executes.
  44. Which of the following is a means for achieving integration?
    • A. formal chain of command
    • B. standardized rules and procedures
    • C. use of cross-functional teams
    • D. use of computer networks
    • E. All of the above are means for achieving integration.
  45. Organizational culture can be described as
    • A. a system of shared beliefs and values.
    • B. "social glue."
    • C. an organization's personality.
    • D. something that guides the behavior of organizational members.
    • E. all of the above.
  46. According to experts, innovation has which of the following characteristics?
    • A. Innovating is an uncertain process.
    • B. Innovation is knowledge-intensive.
    • C. Innovation may be controversial.
    • D. Innovation can be complex.
    • E. All of the above are characteristics of innovation.
  47. Which of the following is a positive way to stand out in a new job?
    • A. get to know some people and listen to what they have to say
    • B. be aware of the power of first impressions
    • C. make it easy for others to give you feedback
    • D. overdeliver
    • E. All of the above are positive ways to stand out in a new job.
  48. Which of the following is a characteristic of innovation?
    • A. It is uncertain.
    • B. It may be complex.
    • C. It may be controversial.
    • D. People closest to it know the most about it.
    • E. All of the above statements are characteristics of innovation.
  49. Control helps an organization
    • A. adapt to change & uncertainty.
    • B. detect opportunities.
    • C. deal with complexity.
    • D. decentralize decision making.
    • E. do all of the above.
  50. Which of the following is an area in which change is often needed?
    • A. technology
    • B. strategy
    • C. people
    • D. structure
    • E. All of the above are areas in which change is often needed.
  51. Which of the following is a principle of Deming management?
    • A. Quality should be aimed at the needs of the consumer.
    • B. Companies should aim at improving the system.
    • C. Improved quality leads to increased market share.
    • D. Quality can be improved on the basis of hard data.
    • E. All of the above are Deming management principles.
  52. MBO was developed by Peter Drucker in the
    E. 1950s.
  53. In MBO, the structure of the objectives�organizational, divisional, departmental, and individual�is called the ________ of objectives.
    E. cascading
  54. MBO stands for
    B. Management by Objectives
  55. Which piece of legislation established the U.S. retirement system?
    B. Social Security Act
  56. The __________ Act allows the President of the United States to prevent or end a strike that threatens national security.
    C. Taft-Hartley
  57. Which of the following laws/regulations is related to equal employment opportunity?
    A. Civil Rights Act, Title VII
  58. Former President Lyndon B. Johnson's pressing on with the Vietnam War despite mounting casualties abroad and political upheavals at home was most likely due to a(n)
    B. escalation of commitment bias.
  59. The principal organization that provides low-interest loans to developing nations for improving their infrastructures is called the
    A. World Bank.
  60. The United States implemented a complete ban on the importation of beef raised in Great Britain. This is an example of a(n)
    A. embargo.
  61. The U.S. does not allow the import of Cuban sugar and cigars. This is an example of a(n)
    A. embargo.
  62. The __________ is designed to monitor and enforce trade agreements.
    B. WTO
  63. Japan has increased the price of rice imported from the United States through a tax on American rice. This is a form of
    B. tariff.
  64. The degree to which people accept inequality in social situations is known as
    B. power distance.
  65. A company that is buying goods outside the country and reselling them domestically is involved in
    C. importing.
  66. When a company uses a supplier outside itself to provide goods and services, it is
    A. outsourcing.
  67. A(n) __________ is when people rely heavily on situational cues for meaning when communicating with others.
    E. high-context culture
  68. Which of the following is a step in the control process?
    B. take corrective action, if necessary
  69. The second step in the control process is.
    E. measure performance.
  70. The movement of goods and services among nations without political or economic obstruction is called
    B. free trade.
  71. Which of the following is an advantage of small companies?
    C. Small companies can change directions quicker.
  72. The statement of an organization's purpose or reason for being is called its
    B. mission statement.
  73. Which of the following is in the correct order?
    A. mission statement, vision statement, strategic planning, tactical planning, operational planning
  74. A __________ designates specific required action.
    B. rule
  75. Which of the following is a benefit of planning?
    C. Planning helps you cope with uncertainty.
  76. The _________ identifies the goods or services the organization provides and will provide, and the reasons for providing them.
    A. mission
  77. Planning is defined as
    B. setting goals and deciding how to achieve them.
  78. After setting goals, managers should next
    C. prepare an action plan for accomplishing the goals.
  79. Which level of management is more often engaged in operational planning?
    B. first-line managers
  80. Which of the following statements about strategic planning and strategic management is true?
    A. Strategic management is a process that involves managers from all parts of the organization.
  81. The "grand strategies" are
    C. growth, stability, defensive .
  82. The stage of the product life cycle during which competitors enter the market is the _____________ stage.
    B. growth
  83. When analyzing the "S" in a SWOT analysis, a manager might be assessing
    D. good financial resources of the firm.
  84. Which of the following is a question a strong strategic plan must address?
    D. Can the business execute the strategy?
  85. In the growth stage of the product life cycle, most products are most likely
    A. making the most profits.
  86. Which of the following is the second stage in the strategic-management process?
    C. establish the grand strategy
  87. According to the text, a small firm is likely to benefit significantly from strategic planning
    B. when it is in a very competitive industry.
  88. An organization that keeps costs and prices low in targeting a narrow market is pursuing a strategy of
    C. cost focus.
  89. A vision or projection of the future is called a
    B. forecast.
  90. The most important thing a good mission statement should express is the
    D. firm's purpose.
  91. Which of the following is a disadvantage of group decision making?
    B. satisficing
  92. A graph of decisions and their possible consequences is known as a
    A. decision tree
  93. Managers tend to give more weight to more recent behavior. This is largely due to the
    D. availability bias.
  94. The general moral principles for managers ("the magnificent seven") helps to ensure that managers' decisions are
    C. principled, appropriate, defensible.
  95. Passing the buck or procrastinating about a decision are examples of
    E. defensive avoidance.
  96. The _________ a group is the __________ the quality of the decision.
    B. smaller; higher
  97. Which of the following is a possibility in an attempt to correct an action that is not working?
    E. start over
  98. When the primary goal of a group is subsumed by a secondary goal, ________ has occurred.
    A. goal displacement.
  99. Which of the following is one of the "magnificent seven" general moral principles for managers?
    C. loyalty
  100. The idea that decision makers find the notion of an actual loss more painful than giving up the possibility of a gain is called.
    D. prospect theory.
  101. The tendency of the parts of an organization to draw together to achieve a common purpose is called
    C. integration.
  102. __________ values are the values and norms actually exhibited in the organization.
    C. Enacted
  103. A firm that tends to rely on routines and policies even as new events occur is most likely to be a(n) __________ organization.
    D. conglomerate
  104. Which of the following should a manager delegate?
    D. tasks that match the skills and motivation of subordinates
  105. Today, what is considered to be the ideal span of control?
    E. There is no consensus as to what is ideal.
  106. A supervisor has 40 employees under her; this would be considered a __________ span of control.
    A. wide
  107. In a functional structure, people with __________ are grouped together.
    A. similar occupational specialties
  108. The type of interview that is most likely to cause managers problems because of its potential for bias and questionable legality is the
    B. unstructured interview.
  109. Performance appraisal consists of
    C. assessing performance and providing feedback.
  110. A feedback technique in which a manager is appraised by his boss, peers, subordinates, and possibly clients is called a
    D. 360-degree appraisal.
  111. The activities managers perform to plan for, attract, develop and retain an effective workforce are called
     D. human resource management.
  112. The economic or productive potential of strong, trusting, and cooperative relationships is called
    B. social capital.
  113. Which of the following is a form of off-the-job training?
    B. classroom instruction
  114. On being hired, executives often negotiate generous severance packages that they receive if the company is bought. These are called:
    B. "Golden parachutes"
  115. The arrangement of having discrete parts of a task done by different people is called an organization's
    D. Division of labor
  116. Which type of organization is most likely to be organic?
    C. small-batch
  117. The process of determining the basic elements of a job by observation and analysis is called job
    D. analysis.
  118. Which of the following methods is effective in helping people learn facts such as work rules?
    A. lectures
  119. Which of the following is an on-the-job training method?
    D. planned work activities
  120. Which of the following external recruiting methods works best?
    B. employee referrals
  121. More companies are forging strategic alliances with other firms. This is an example of a(n) ________ change.
    A. market
  122. Which of the following sequences best describes how a manager can foster innovation in an organization?
    A. recognize problems, gain allies, reward employees
  123. The creation of products, services, or technologies that replace those that already exist is called __________ innovation.
    D. radical
  124. Changing drinking habits have led to an increase in wine sales and a decrease in whiskey sales. This is an example of a(n) _______ change.
    B. social & political
  125. An innovative change involves _________ complexity, cost, and uncertainty.
    C. moderate
  126. In which of the following situations would the use of OD techniques be the most helpful?
    C. assisting employees in dealing with stressful situations
  127. Which of the following is a supertrend shaping the future of business?
    B. some traditional companies may not survive radically innovative change
  128. The creation of products, services, or technologies that modify those that already exist is called __________ innovation.
    C. incremental
  129. The question "What is the problem?" would most likely be asked during the __________ stage of OD.
    B. diagnosis
  130. The reintroduction of a familiar practice within the same organization is called a(n)
    A. adaptive change.
  131. Radically innovative change involves ________ change in complexity, cost, and uncertainty.
    E. extreme
  132. Introducing a practice that is new to the industry is called a(n) __________ change.
    B. innovative
  133. The process by which a company compares its performance with that of high-performing organizations is called
    C. benchmarking.
  134. Which of the following circumstances is likely to increase the success of OD?
    B. support of top managers
  135. Another term for the return ratio is the
    A. ROI.
  136. Operational control is performed by
    C. first level managers.
  137. TQM holds to two core principles
    B. people orientation and improvement orientation.
  138. Which of the following is an example of an informational resource control?
    D. production schedule
  139. "What must we excel at" is the question to be answered by which of the following balanced scorecard perspectives?
    D. internal business perspective
  140. Reduction in the steps of a work process is also called
    A. reduced cycle time.
  141. A team that meets temporarily to solve a particular problem is called a
    C. special-purpose team
  142. Which of the following is one of the resource areas of control for organizations?
    C. ethical resources
  143. Which kind of organization is most likely to try to exert too much control?
    C. bureaucratic
  144. A budget that allocates increased or decreased funds to a department by using the last budget period as a reference point is called a(n)
    B. incremental budget.
  145. The amount of acceptable deviation from a standard is called the
    C. range of variation
  146. The process of ongoing small, incremental improvements in all parts of an organization is called
    C. continuous improvement
  147. Which of the following is a primary function of management?
    C. controlling
  148. Which of the following is a barrier to effective measurement?
    D. companies measure activities rather than results
  149. Productivity equals
    A. goods and services, divided by labor and capital and energy and materials.
  150. Which of the following is the best stated standard?
    B. turnover less than 5% per quarter
Card Set
organzation bus.txt
the bust stuff